AN
Amanda N
1 reviews | Active since Sept 2018
11 Mar 2021, 16:30
Poor service and lack of professionalism from your agents.
First of all the agents at Ithemba are so rude, they work as a mob against the tenant. I have been having an issue for weeks now regarding my second occupants fingerprints not being activated, something that we had paid for last year. Now the letting agent (Lebo) and who ever he had recruited at the iThemba offices are refusing to assist me nor listen to me. I am a tenant/client of iThemba and how dare one of your agents cut the call while I am speaking. I have had nothing but raving reviews for this property group as it has been a pleasure staying there but the service I received today was appalling. I am sure the calls are recorded so can someone please go and listen to them. This is not how you treat clients, not trying to resolve the issue, talking over me and then cutting the call. I am truly disgusted by this behaviour and the lack of professionalism from Lebo (Sales agent) and who ever he recruited there in the Purchase Place office to deliver such poor service.
I want this matter escalated.
The only person who was providing me with good service and professionalism was Salome.
Those other two need to be taught how to treat clients.
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Replies (4)0
Replies (4)AN
Amanda N's updateReviewer Update
11 Mar 2021, 16:52FYI The agents name was Nelia.
AN
Amanda N's update11 Mar 2021, 16:52
Reviewer Update
FYI The agents name was Nelia.
AN
Amanda N's updateReviewer Update
12 Mar 2021, 11:14To add a bit of context this issue is regarding my secondary occupant that has been listed since last year April I believe after doing all the paper work and paying that R499 for fingerprints.
We have since left Purchase Place to move to Vuja De to unit 158 which was a swift move. Now that we are in Vuja De unit 17, this is where the problems start. I had been trying to move to this unit since November last year and have been passed around to a few agents with no success.
Till in December I was passed to Lebo whom I have never met in person before. He was the one assisting me with move over whatsapp. I would ask for him to bring me the documents that I had to fill but he was top busy to bring them himself so some documents I would receive and others I had to go find myself at Elevate. I truly believe that since this was done over whatsapp there was a breakdown in communication or understanding because the issue at hand now is my occupant not being transferred to the new unit (fyi we had been living together since April last year at purchase place). When I try and enquire about it I'm sent from pillar to post up until I encountered Nelia who was so unprofessional, rude, spoke over me as I was trying to explain the situation and ultimately hung up the phone intentionally while I was mid sentence. Luckily I was recording the call and I want to escalate her behavior to management.
Ithemba has come a long way and I can see how you guys are trying to build your brand but with employees like this you will not go far. A business is only as good as it's employees that represent you.
It's been almost over a week of me trying to sort this out.
I just need my occupants fingerprint activated and we will not be paying yet ANOTHER R499 for that.
We have since left Purchase Place to move to Vuja De to unit 158 which was a swift move. Now that we are in Vuja De unit 17, this is where the problems start. I had been trying to move to this unit since November last year and have been passed around to a few agents with no success.
Till in December I was passed to Lebo whom I have never met in person before. He was the one assisting me with move over whatsapp. I would ask for him to bring me the documents that I had to fill but he was top busy to bring them himself so some documents I would receive and others I had to go find myself at Elevate. I truly believe that since this was done over whatsapp there was a breakdown in communication or understanding because the issue at hand now is my occupant not being transferred to the new unit (fyi we had been living together since April last year at purchase place). When I try and enquire about it I'm sent from pillar to post up until I encountered Nelia who was so unprofessional, rude, spoke over me as I was trying to explain the situation and ultimately hung up the phone intentionally while I was mid sentence. Luckily I was recording the call and I want to escalate her behavior to management.
Ithemba has come a long way and I can see how you guys are trying to build your brand but with employees like this you will not go far. A business is only as good as it's employees that represent you.
It's been almost over a week of me trying to sort this out.
I just need my occupants fingerprint activated and we will not be paying yet ANOTHER R499 for that.
AN
Amanda N's update12 Mar 2021, 11:14
Reviewer Update
To add a bit of context this issue is regarding my secondary occupant that has been listed since last year April I believe after doing all the paper work and paying that R499 for fingerprints.
We have since left Purchase Place to move to Vuja De to unit 158 which was a swift move. Now that we are in Vuja De unit 17, this is where the problems start. I had been trying to move to this unit since November last year and have been passed around to a few agents with no success.
Till in December I was passed to Lebo whom I have never met in person before. He was the one assisting me with move over whatsapp. I would ask for him to bring me the documents that I had to fill but he was top busy to bring them himself so some documents I would receive and others I had to go find myself at Elevate. I truly believe that since this was done over whatsapp there was a breakdown in communication or understanding because the issue at hand now is my occupant not being transferred to the new unit (fyi we had been living together since April last year at purchase place). When I try and enquire about it I'm sent from pillar to post up until I encountered Nelia who was so unprofessional, rude, spoke over me as I was trying to explain the situation and ultimately hung up the phone intentionally while I was mid sentence. Luckily I was recording the call and I want to escalate her behavior to management.
Ithemba has come a long way and I can see how you guys are trying to build your brand but with employees like this you will not go far. A business is only as good as it's employees that represent you.
It's been almost over a week of me trying to sort this out.
I just need my occupants fingerprint activated and we will not be paying yet ANOTHER R499 for that.
We have since left Purchase Place to move to Vuja De to unit 158 which was a swift move. Now that we are in Vuja De unit 17, this is where the problems start. I had been trying to move to this unit since November last year and have been passed around to a few agents with no success.
Till in December I was passed to Lebo whom I have never met in person before. He was the one assisting me with move over whatsapp. I would ask for him to bring me the documents that I had to fill but he was top busy to bring them himself so some documents I would receive and others I had to go find myself at Elevate. I truly believe that since this was done over whatsapp there was a breakdown in communication or understanding because the issue at hand now is my occupant not being transferred to the new unit (fyi we had been living together since April last year at purchase place). When I try and enquire about it I'm sent from pillar to post up until I encountered Nelia who was so unprofessional, rude, spoke over me as I was trying to explain the situation and ultimately hung up the phone intentionally while I was mid sentence. Luckily I was recording the call and I want to escalate her behavior to management.
Ithemba has come a long way and I can see how you guys are trying to build your brand but with employees like this you will not go far. A business is only as good as it's employees that represent you.
It's been almost over a week of me trying to sort this out.
I just need my occupants fingerprint activated and we will not be paying yet ANOTHER R499 for that.
Ithemba Property Management's replyOfficial
23 Mar 2021, 11:30Hello Amanda,
Thank you for bringing this to our attention and our apologies for the unfortunate circumstances. We have escalated this matter to our management team who will assist in swiftly resolving this issue to ensure that the rest of your stay with us is as comfortable as possible.
Kindly note that a representative from the management team will be in touch with you as soon as possible.
Kind regards,
Ithemba Property
Thank you for bringing this to our attention and our apologies for the unfortunate circumstances. We have escalated this matter to our management team who will assist in swiftly resolving this issue to ensure that the rest of your stay with us is as comfortable as possible.
Kindly note that a representative from the management team will be in touch with you as soon as possible.
Kind regards,
Ithemba Property
Ithemba Property Management's reply23 Mar 2021, 11:30
Official
Hello Amanda,
Thank you for bringing this to our attention and our apologies for the unfortunate circumstances. We have escalated this matter to our management team who will assist in swiftly resolving this issue to ensure that the rest of your stay with us is as comfortable as possible.
Kindly note that a representative from the management team will be in touch with you as soon as possible.
Kind regards,
Ithemba Property
Thank you for bringing this to our attention and our apologies for the unfortunate circumstances. We have escalated this matter to our management team who will assist in swiftly resolving this issue to ensure that the rest of your stay with us is as comfortable as possible.
Kindly note that a representative from the management team will be in touch with you as soon as possible.
Kind regards,
Ithemba Property
AN
Amanda N's updateReviewer Update
30 Mar 2021, 10:33Thank you.
Faith from your team contacted me and sorted everything out swiftly.
I was very pleased with her assistance.
Faith from your team contacted me and sorted everything out swiftly.
I was very pleased with her assistance.
AN
Amanda N's update30 Mar 2021, 10:33
Reviewer Update
Thank you.
Faith from your team contacted me and sorted everything out swiftly.
I was very pleased with her assistance.
Faith from your team contacted me and sorted everything out swiftly.
I was very pleased with her assistance.