1 reviews | Active since Sept 2025
Poor Service
am writing to formally express my deep dissatisfaction with the service I have received from Ithemba, both during my stay and after moving out.
I lived at Ithemba for two years, and unfortunately, my experience was negative from the very beginning. Since moving out, matters have only worsened. I was informed that my deposit would be refunded within 30 days; however, this deadline has passed, and I have yet to receive my refund.
To make matters worse, communication from your side has been unacceptable. Emails go unanswered, and when I call, your staff are unhelpful and rude. Ithemba was very quick to take my money, yet when it comes to delivering service or honoring commitments, there seems to be little urgency or accountability.
This is extremely frustrating and reflects very poorly on your company.
We have noted your concerns and deeply apologize for any experiences that may have negatively contributed towards your stay with us.
Unfortunately the deposit was used to cover maintenance work that needed to be done. This maintenance was discovered when your building manager conducted an out inspection to see the condition in which the unit was left. Kindly refer to the ticket you have logged with us for understanding of what happened to the deposit that was meant to be refunded to you.
In order to get clarity on what the charges were as well as images of what the condition of the unit was when moving out, may you kindly request them via *** or give a response on the ticket you have with us and our support agent will be sure to assist with this.
Sincerely
Ithemba Property
We have noted your concerns and deeply apologize for any experiences that may have negatively contributed towards your stay with us.
Unfortunately the deposit was used to cover maintenance work that needed to be done. This maintenance was discovered when your building manager conducted an out inspection to see the condition in which the unit was left. Kindly refer to the ticket you have logged with us for understanding of what happened to the deposit that was meant to be refunded to you.
In order to get clarity on what the charges were as well as images of what the condition of the unit was when moving out, may you kindly request them via *** or give a response on the ticket you have with us and our support agent will be sure to assist with this.
Sincerely
Ithemba Property