AT
Ayanda T
1 reviews | Active since Mar 2021
27 Jan 2025, 17:21
Poor Service
I wouldnt recommend anyone to stay here becouse of poor service i moved inn in a new apartment last year and i reported a stove that was not working to Kantoro the building manager nothing was done about it i even sent the stove back becouse the is no use for me to keep somethung that is not working i logged a task that the toilet seat needs to be fixed also nothing was done about it i am paying rental everymonth without fail however the service delivery is soo poor The Onyx building managers are becoming IDC
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Ithemba Property Management's replyOfficial
28 Jan 2025, 13:51Dear Ayanda, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced. It is our priority to ensure that all our residents enjoy a comfortable living environment, and we regret that this has not been your experience. I understand that you have already been in touch with Palesa, one of our dedicated customer service agents. Additionally, we have communicated with the building manager responsible for addressing your concerns. Please be assured that both issues—the toilet seat and the stove in your apartment—will be resolved by the close of business today. The building manager has informed us that he has already reached out to discuss these matters directly with you. We value your residency and are committed to making sure all your concerns are addressed swiftly. Should you have any further issues or require additional assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Warm regards,
Ithemba Property Management's reply28 Jan 2025, 13:51
Official
Dear Ayanda, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced. It is our priority to ensure that all our residents enjoy a comfortable living environment, and we regret that this has not been your experience. I understand that you have already been in touch with Palesa, one of our dedicated customer service agents. Additionally, we have communicated with the building manager responsible for addressing your concerns. Please be assured that both issues—the toilet seat and the stove in your apartment—will be resolved by the close of business today. The building manager has informed us that he has already reached out to discuss these matters directly with you. We value your residency and are committed to making sure all your concerns are addressed swiftly. Should you have any further issues or require additional assistance, please do not hesitate to contact us directly. Thank you for your patience and understanding. Warm regards,