1 reviews | Active since Sept 2025
Poor management
I am a tenant at The Diamond in Jewel City and would like to share my experience. While the location and concept of Jewel City are good, there are ongoing issues that make living here very difficult. 1. Electricity – Power outages happen almost every month, sometimes lasting one to two weeks. Despite this, rent is still charged in full. 2. Noise & Security – The building is often noisy, and security response is inconsistent. Some complaints are taken seriously, while others are ignored. 3. Facilities – Tenants were promised outdoor areas with charging ports, but these are no longer available to us. 4. Fair Treatment – On some occasions, tenants sitting quietly outside have been told they are “making noise,” while louder disturbances inside the building are overlooked.
Overall, the management of this building is very poor. Tenants are not treated fairly, concerns are not addressed properly, and promises made to residents have not been kept.
Jewel City has potential, but without better management, consistency, and service delivery, it remains a very frustrating place to live.
Thank you for bringing your concerns to our attention. We appreciate your feedback and would like to address the matters you've raised.
Please note that the building is equipped with a backup generator. In the event of a power outage from the main grid, the generator automatically activates to supply power to the entire building. While there may be a brief delay in activation during some instances, the backup system is in place to minimize the impact of such outages and ensure essential services remain operational.
Regarding the outdoor facilities, these were initially provided for residents' convenience. Unfortunately, due to repeated misuse—such as the use of household appliances in a manner inconsistent with the intended purpose of the facilities—we were left with no choice but to discontinue them. Despite efforts to address the misuse with the individuals involved, the behaviour persisted, leading to the difficult decision to remove access to these facilities.
As for the concerns about noise and fair treatment, we recommend addressing these matters directly with your building manager. They are responsible for resolving such issues and ensuring a positive living environment for all residents. You may contact them via the Ithemba Residents App, where you can either retrieve their contact information or log a query to request a meeting.
We remain committed to addressing all concerns fairly and ensuring a respectful and comfortable environment for all residents.
Thank you for your understanding.
Kind Regards
Ithemba Property
Thank you for bringing your concerns to our attention. We appreciate your feedback and would like to address the matters you've raised.
Please note that the building is equipped with a backup generator. In the event of a power outage from the main grid, the generator automatically activates to supply power to the entire building. While there may be a brief delay in activation during some instances, the backup system is in place to minimize the impact of such outages and ensure essential services remain operational.
Regarding the outdoor facilities, these were initially provided for residents' convenience. Unfortunately, due to repeated misuse—such as the use of household appliances in a manner inconsistent with the intended purpose of the facilities—we were left with no choice but to discontinue them. Despite efforts to address the misuse with the individuals involved, the behaviour persisted, leading to the difficult decision to remove access to these facilities.
As for the concerns about noise and fair treatment, we recommend addressing these matters directly with your building manager. They are responsible for resolving such issues and ensuring a positive living environment for all residents. You may contact them via the Ithemba Residents App, where you can either retrieve their contact information or log a query to request a meeting.
We remain committed to addressing all concerns fairly and ensuring a respectful and comfortable environment for all residents.
Thank you for your understanding.
Kind Regards
Ithemba Property