Poor Level Of Service The Onyx Ithemba Property Trust

This must be the most appalling level of service I have ever come across. When I went to view the apartments I was taken to a demo apartment which had no issues whatsoever. I informed the agent that because I work in the evenings till the early hours of the I needed an apartment on the upper floors away from the noisy s******s and extractor fan noise at bottom units. When it was time to sign the contract on 20-12-2021 I noticed that the the unit I was signing for was exactly on the noisy side of the building that I had requested to be away from. When I brought this up with the estate agent, he assured me that this matter would be handled that same week which wasn’t done. I have since tried to get this issue resolved without any joy. The agent that was assisting me left for the December holidays and no one contacted me regarding my qualm. I have also requested for the fibre modem to be activated which was also not done.I’m unable to sleep in this apartment because of the noise and this is now affecting my health and my bank balance because I am unable to move the rest of my furniture into this unit and I’m being charged for storage. It is now the third month and this issue is still not resolved instead I have received a bill for internet services I have not used and I’m being told that I need to pay transfer fees with my February rent. I have never come across the level of incompetence I am experiencing with this company’s representatives. Not only is this place noisy the toilet and shower do not work properly. The building manager did arrange for a maintenance rep to come and fix the plumbing issues but the toilet is still leaking.