Poor customer service

Building name Tambotie Agent who assisted Nora I'm writing to formally request your help in dealing with matter, I am not happy with the service I’m getting from you guys.

On the 15th January 2021, after making the payment to rent the bachelor’s flat I was escorted to the place to check if everything is fine before I can move in, when I got there with the caretaker named Lizzy, the place was dirty not cleaned lights were not working stove oven and one plate was not working, plugs was out (Broken) the bathroom floor was untied. When we left the flat to the security office for the meter box I notice that my keys are broken, again had to wait at the office for them to come give me new keys they asked me to leave they will change the locker and gave me the spare key that they will use for the locker. Caretaker promised me that they will clean before Saturday as I have told her that I want to move in Saturday after work and I had explained to her that I will come back in the evening to check if they have cleaned and fixed everything. When I got there the door was not locked, Globes were not fixed, took picture and sent her a WhatsApp but she never responded to me that’s fine I understand that she was on a weekend off so I did not call her. And I did not move in Saturday. So I gave her a call again Monday late to tell her that I came Friday evening and mentioned to her that I’m not happy she promised me again that when I come later everything will be sorted out. When I knocked off my partner and I drove there only to find that nothing was done when I asked she gave me an excuse that I left with the key so they did not have the key but when I left she told me that they will use the spare key to go in now that’s on the 3rd day. Today I went (19th January 2021) the roof is licking the bathroom floor is wet had to drive back with my stuff tomorrow is the 20th I still haven’t moved in yet I’m expected to pay the full rent end of the month. Can this be resolved as I’m not going to stay in a place where I’m not treated right as a customer. I feel the customer service is very poor. Can I have a solution and want to know what’s going to happen with the rent as it’s already month end of January. These previous attempts to resolve the problem have been unsuccessful, and this issue is directly affecting me.

I'd like you to get in touch with your management and facilitate a resolution. I'm hoping we can resolve this issue by no later than 20th Wednesday 2021,