Poor customer care

I have been living in ithemba building for 4 years and 4 months now I got retrenched in February have been able to pay rent till to date, the problem arose this month when I made a payment arrangement. My electricity got cut off despite the request for arrangement I sent, I was told to pay 50% of rental even though I explained that I get money 2nd or 3rd week of every month. I got diagnosed with a respiratory illness which requires me to use a Nebulizer time and time again my life is at risk as I don't have electricity to use my nebulizer. I asked Precious Ranaka to send me termination forms and she said your grievance has sent to a relevant department till to date there's response. I'm very disappointed with Ithemba property customer service