1 reviews | Active since Oct 2023
Please help.
PLEASE HELP
No matter how desperate you can get, if you're looking to rent an apartment make sure it's not with Ithemba Properties, whether it's Johannesburg or Pretoria don't do it. Infact *I need help making this post trend!*
- *********** stuff from managers all the way down -********s, they will rip you off, their prices are not what they seem or tell you. A unit advertised for R4600 you end up paying R6000 - No service delivery at all and if you are unhappy and break the lease they will blacklist you. - Pay well and want to move out end of their lease they will bring up ridiculous costs, loose your deposit and still blacklist you. - Their apartments and buildings aren't what you see in the adverti*****t.
You will view a clean apartment but will be moved in a ***sty, it's like they have ones they trust and reserve for adverti*****t once you sign and pay hell breaks loose.
Sewage stinks inside the apartment, coackroaches! I don't even want to mention. You will clean yourself when you move in and pay for fumigation, but when you move out you are charged for cleaning and fumigation.
I was promised 20% rental discount if I move out end of November. The statement came and no discount, the agent just ditched. I have all proof of emails and conversations with them since August last year till date.
They have ignored all ethical and professional ways to treat a tenant purposefully
We are deeply sorry to hear about your experience and sincerely apologize for the inconvenience you have faced. We strive to ensure our tenants have a comfortable and enjoyable stay, and it is clear we fell short in your case.
We want to assure you that we take all feedback seriously and aim to resolve any issues promptly and fairly. Our team is currently investigating your concerns, particularly those related to the billing discrepancies, property conditions, and customer service you received.
We appreciate you bringing these issues to our attention and providing detailed information, which will be invaluable in our investigation. We understand the frustration of not receiving the 20% rental discount promised, and will look into this matter immediately.
Kind regards,
Ithemba Property
We are deeply sorry to hear about your experience and sincerely apologize for the inconvenience you have faced. We strive to ensure our tenants have a comfortable and enjoyable stay, and it is clear we fell short in your case.
We want to assure you that we take all feedback seriously and aim to resolve any issues promptly and fairly. Our team is currently investigating your concerns, particularly those related to the billing discrepancies, property conditions, and customer service you received.
We appreciate you bringing these issues to our attention and providing detailed information, which will be invaluable in our investigation. We understand the frustration of not receiving the 20% rental discount promised, and will look into this matter immediately.
Kind regards,
Ithemba Property
We are truly sorry to hear that you've experienced such difficulties in communicating with our agent. This is not the standard of service we aim to provide.
Please be assured that we have taken your feedback seriously and have escalated your case to our Customer Relationship Management (CRM) department. They will be investigating this matter as a priority to ensure your concerns are addressed promptly and effectively.
Once again, we apologize for the inconvenience you've experienced and thank you for your patience as we work on resolving this issue.
Kind regards,
Ithemba
We are truly sorry to hear that you've experienced such difficulties in communicating with our agent. This is not the standard of service we aim to provide.
Please be assured that we have taken your feedback seriously and have escalated your case to our Customer Relationship Management (CRM) department. They will be investigating this matter as a priority to ensure your concerns are addressed promptly and effectively.
Once again, we apologize for the inconvenience you've experienced and thank you for your patience as we work on resolving this issue.
Kind regards,
Ithemba