VT
Vusi T
1 reviews | Active since Jun 2010
22 Apr 2026, 07:47
Payment made but still being harassed
Ithemba handed us over for non-payment of arrears that they did not notify us of. Payment was made and proof of payment submitted. The collection company is still harassing us. Proof of payment has been sent several times to Ithemba and LGR but the harassment persists. The last email from ithemba was an instruction to email LGR again. Ithemba did the handover but now they are shifting responsibility to us to contact their appointed service provider. We just want the credit bureau listing removed. We both had clear credit up until this and it has other consequences. It's affecting interest rates we are offered. We just need them to remove the listing because they were paid. Calling their number is still a nightmare.
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Ithemba Property Management's replyOfficial
23 Apr 2026, 10:40Dear Vusi,
Thank you for taking the time to share your experience with us. We would like to extend our sincere apologies for the frustration, concern, and inconvenience this matter has caused you. We fully understand how important clarity and timely communication are in matters of this nature, and we regret that your experience did not reflect the standard of service we strive to provide.
Please be assured that we have taken your concerns seriously and have actively engaged with the law firm to which your account had previously been handed over. Following a detailed review and direct communication with the firm, we are pleased to confirm that the confusion surrounding your account has now been resolved.
We acknowledge and appreciate that you made payment of your outstanding balance, as confirmed during your discussion with our collections representative on 22 April 2026. Thank you for your cooperation and for taking the necessary steps to settle the matter.
Subsequent to this, we have ensured that the law firm has updated the status of your account to accurately reflect that it has been settled in full and is now in good standing. Furthermore, arrangements have been made for a paid-up letter to be issued to you. This document will serve as formal legal confirmation that your account has been fully settled and that no further amounts are due.
We understand that situations of this nature can be stressful, and we truly regret any inconvenience or uncer*****y you may have experienced throughout this process. Please rest assured that we are reviewing our internal processes to prevent similar occurrences in the future and to improve the overall experience for our clients..
Thank you for your patience, understanding, and cooperation while we worked to resolve this matter.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We would like to extend our sincere apologies for the frustration, concern, and inconvenience this matter has caused you. We fully understand how important clarity and timely communication are in matters of this nature, and we regret that your experience did not reflect the standard of service we strive to provide.
Please be assured that we have taken your concerns seriously and have actively engaged with the law firm to which your account had previously been handed over. Following a detailed review and direct communication with the firm, we are pleased to confirm that the confusion surrounding your account has now been resolved.
We acknowledge and appreciate that you made payment of your outstanding balance, as confirmed during your discussion with our collections representative on 22 April 2026. Thank you for your cooperation and for taking the necessary steps to settle the matter.
Subsequent to this, we have ensured that the law firm has updated the status of your account to accurately reflect that it has been settled in full and is now in good standing. Furthermore, arrangements have been made for a paid-up letter to be issued to you. This document will serve as formal legal confirmation that your account has been fully settled and that no further amounts are due.
We understand that situations of this nature can be stressful, and we truly regret any inconvenience or uncer*****y you may have experienced throughout this process. Please rest assured that we are reviewing our internal processes to prevent similar occurrences in the future and to improve the overall experience for our clients..
Thank you for your patience, understanding, and cooperation while we worked to resolve this matter.
Kind Regards
Ithemba Property
Ithemba Property Management's reply23 Apr 2026, 10:40
Official
Dear Vusi,
Thank you for taking the time to share your experience with us. We would like to extend our sincere apologies for the frustration, concern, and inconvenience this matter has caused you. We fully understand how important clarity and timely communication are in matters of this nature, and we regret that your experience did not reflect the standard of service we strive to provide.
Please be assured that we have taken your concerns seriously and have actively engaged with the law firm to which your account had previously been handed over. Following a detailed review and direct communication with the firm, we are pleased to confirm that the confusion surrounding your account has now been resolved.
We acknowledge and appreciate that you made payment of your outstanding balance, as confirmed during your discussion with our collections representative on 22 April 2026. Thank you for your cooperation and for taking the necessary steps to settle the matter.
Subsequent to this, we have ensured that the law firm has updated the status of your account to accurately reflect that it has been settled in full and is now in good standing. Furthermore, arrangements have been made for a paid-up letter to be issued to you. This document will serve as formal legal confirmation that your account has been fully settled and that no further amounts are due.
We understand that situations of this nature can be stressful, and we truly regret any inconvenience or uncer*****y you may have experienced throughout this process. Please rest assured that we are reviewing our internal processes to prevent similar occurrences in the future and to improve the overall experience for our clients..
Thank you for your patience, understanding, and cooperation while we worked to resolve this matter.
Kind Regards
Ithemba Property
Thank you for taking the time to share your experience with us. We would like to extend our sincere apologies for the frustration, concern, and inconvenience this matter has caused you. We fully understand how important clarity and timely communication are in matters of this nature, and we regret that your experience did not reflect the standard of service we strive to provide.
Please be assured that we have taken your concerns seriously and have actively engaged with the law firm to which your account had previously been handed over. Following a detailed review and direct communication with the firm, we are pleased to confirm that the confusion surrounding your account has now been resolved.
We acknowledge and appreciate that you made payment of your outstanding balance, as confirmed during your discussion with our collections representative on 22 April 2026. Thank you for your cooperation and for taking the necessary steps to settle the matter.
Subsequent to this, we have ensured that the law firm has updated the status of your account to accurately reflect that it has been settled in full and is now in good standing. Furthermore, arrangements have been made for a paid-up letter to be issued to you. This document will serve as formal legal confirmation that your account has been fully settled and that no further amounts are due.
We understand that situations of this nature can be stressful, and we truly regret any inconvenience or uncer*****y you may have experienced throughout this process. Please rest assured that we are reviewing our internal processes to prevent similar occurrences in the future and to improve the overall experience for our clients..
Thank you for your patience, understanding, and cooperation while we worked to resolve this matter.
Kind Regards
Ithemba Property