MB
Musa B
1 reviews | Active since Apr 2022
10 Jul 2024, 11:15
Payment arrangement issues
I receiving bad service with Ithemba, it's like no body cares, I have made an arrangement to pay rent and send them arrangement form, proof of payment as per their request but they keep requesting proof of payment which was sent already and when call to understand the lady I spoke to said she can't assist me and hang up when ask to speak to her superior, how do you make something available to customer but unable to assist with it. I'm writing this review as this is the only way they'll respond
Helpful (0)
Replies (1)0
Replies (1)
Ithemba Property Management's replyOfficial
10 Jul 2024, 14:01Hello Musa,
I'm truly sorry to hear about the difficulties you've experienced. We aim to provide the best possible service to all our tenants, and it's clear we have fallen short in your case.
Please allow us to address this immediately. Could you resend your proof of payment and arrangement form to ***
We will ensure it reaches the correct department and is processed without further delay. Additionally, we will address and improve our customer service.
Thank you for bringing this to our attention. We are committed to resolving this issue promptly and ensuring it doesn't happen again.
Kindest regards,
Ithemba Property
I'm truly sorry to hear about the difficulties you've experienced. We aim to provide the best possible service to all our tenants, and it's clear we have fallen short in your case.
Please allow us to address this immediately. Could you resend your proof of payment and arrangement form to ***
We will ensure it reaches the correct department and is processed without further delay. Additionally, we will address and improve our customer service.
Thank you for bringing this to our attention. We are committed to resolving this issue promptly and ensuring it doesn't happen again.
Kindest regards,
Ithemba Property
Best regards,
Ithemba Property Management's reply10 Jul 2024, 14:01
Official
Hello Musa,
I'm truly sorry to hear about the difficulties you've experienced. We aim to provide the best possible service to all our tenants, and it's clear we have fallen short in your case.
Please allow us to address this immediately. Could you resend your proof of payment and arrangement form to ***
We will ensure it reaches the correct department and is processed without further delay. Additionally, we will address and improve our customer service.
Thank you for bringing this to our attention. We are committed to resolving this issue promptly and ensuring it doesn't happen again.
Kindest regards,
Ithemba Property
I'm truly sorry to hear about the difficulties you've experienced. We aim to provide the best possible service to all our tenants, and it's clear we have fallen short in your case.
Please allow us to address this immediately. Could you resend your proof of payment and arrangement form to ***
We will ensure it reaches the correct department and is processed without further delay. Additionally, we will address and improve our customer service.
Thank you for bringing this to our attention. We are committed to resolving this issue promptly and ensuring it doesn't happen again.
Kindest regards,
Ithemba Property
Best regards,