Pathetic service delivery and management

Don’t be fooled when they convince you to move into one of they’re properties, I have moved in to Westpark Estate 2 when it was still under Ronmark Management, they were so transparent with their services. Once Ithemba took over from Ronmark within a space of 3 months when they took over they Increase my rent from R5000 to R5400 something mind you they didn’t care about our safety as the complex that I was staying at our main gate hasn’t been working for aslong as I can remember, the gate it’s wide open anyone can have access at anytime and yet they keep on increasing rent while we are not seeing any service delivery.

To cut the long story short , I was staying at a Building Named Kiepersol, it has 16 apartments, people have moved out because of bad service and always being demanded to pay for services that we don’t even see or notice, now the building has only 5 apartments which are occupied out of 16 apartments.

Last year towards end of the year they have installed the water meters at each and every apartment because they wanted us to pay for water which Ronmark didn’t bill us for it because it was included on the rent and it’s borehole water , so after Ithemba installed their water meters they promised that they will give us 3 month of using metered water for free and they will send us statements so that we can see our monthly expenses which they never did.

On the 19th of February I have went to place my notice of moving out and I was told that I will receive my deposit back end of March since they need Callender month notice, which I did.

So now that I need my deposit back they want to bill me for water which they fail to follow their own principles, i have never received those 3 months statements to show my monthly water usage as they have promised that they will send.

I have already moved out of the flat , now am being told that I will get my deposit back end of April, and on the lease it say callender month notice so that you can get your deposit back when you move out, this people I have given them 6 weeks notice , I have left their flat the way I found as I was taking care of it as if it was my own flat.

NB: 1. Flat it’s very clean even the cleaners we surprised to see it so clean. 2. Maintenance guys did confess also that they have never seen anyone moving out and leave the flat so clean like mine. 3. Inspection was conducted and the person who conducted it was also impressed and told the maintenance guys that they should just clean as the won’t be any renovations required and they can rent out the apartment ASAP as it’s clean and ready for someone to move in.

Note that the flat it’s still in Mint condition, I have been staying there since 2016 until March 2019.

They didn’t find anything wrong that need to be fixed or replaced but yet they want me to pay for something and again am being told that I will get my deposit end of April.

Notice was given on the 19 Feb 2019 for End of March 2019 , as they require callender month notice which I did and also give them two weeks on top of that callender month.

This Ithemba Management service it’s very poor , they’re greedy, they don’t care about tenants safety, rent keeps on encreasing while there’s no service delivery, they always give false information or promises about improving security , living conditions, good services and making sure that tenants feel at home.

The only thing they’re good at it’s demanding payments from tenants by increasing fees of everything while for 2 years now since they took over from Ronmark they have done anything to the property or any development or improvements as they promised when they took over.

I will never recommend Ithemba Property Management/Trust to anyone as I will be sending that person to HELL.

If you are in the verge of signing a lease with them please save yourself and continue looking for a nice place with good management because here you will regret it within a space of 2 months you will be regretting signing their lease.

The amount of people who are moving out it’s very high compared to people who are moving inn.

The block or building that I was staying on that has 16 apartments now it only have 5 apartments left which are still occupied, month end it will be 4 as one of the people that I know who’s staying there is also moving out end of April.

Don’t get trapped and sign a lease with this people because you will regret it Big time.

I also have a proof communicating with their management regarding the water bill that they have sent to me because am moving out, which I have asked them that why are you only sending me this now as they have failed to send us statements for the first 3 months as per their communication.

They didn’t respond to that question, I have everything on the Email, a communication between me and their management.

VERY PATHETIC SERVICE DELIVERY FROM ITHEMBA PROPERTY TRUST/MANAGEMENT ????