NM
Ntokozo M

1 reviews | Active since Jan 2026

05 Jan 2026, 15:19

Parking charges

I always gave them the benefit of a doubt but they consistently proof to me to why I should move. My last stroke is when I got clamped at a parking bay that was allocated to me by the Sunninghill Office, The Atlas East as its someone's parking. I was harrassed by the tenant whom I happen to share the parkign with, I took note with the security ( almost daily), I have opened a ticket regarding this which is ignored but other tickets get closed by Thembi, Bra Pat assured the issue will be fixed the following day with Thembi , the transfer agent and the property manager seem to be helpless. I cant go to the office as their operating hours are the same as my working hours . Im a client begging to have a parking bay that I already pay for . The next I know ill be signing 100 documents for a parking spot , you are terrible with admin

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply19 Jan 2026, 12:01
Official
Dear Ntokozo,
 
We would like to extend our sincere apologies for the inconvenience you experienced regarding your allocated parking bay. We fully understand that this matter may have caused frustration, and we truly regret any discomfort or disruption it may have caused.
 
Upon further investigation, we identified that an administrative error occurred at the outset, resulting in the same parking bay being inadvertently allocated to more than one individual. Please be assured that this error has now been fully rectified. A parking bay has been allocated exclusively for your use, and all relevant records have been updated accordingly to prevent any further confusion.
 
In addition, we have addressed this matter internally with our staff and have reinforced our allocation procedures to ensure that similar misunderstandings do not arise in the future. We are committed to maintaining clear communication and accurate administration at all times.
 
We sincerely appreciate your patience, understanding, and cooperation while this issue was being resolved.
 
Once again, please accept our apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
 
Kind Regards
Ithemba Property