1 reviews | Active since Jul 2024
Paid Up But Still Reported as Defaulting – Fix This Now!
I have fully paid my account with Ithemba and sent my Paid Up Letter via email. I was told via Hellopeter that the credit bureau reporting would be done by 10 November.
To my shock, when I checked ClearScore, it now shows 5 missed payments against my name — despite the fact that I have fully settled the account.
I included my ID number as the password for the Paid Up Letter, yet your team rep**** a week later asking for it again — proving no one actually read my email properly. I provided the ID again, and still nothing has been corrected.
This is unacceptable and damaging to my credit score. I have fulfilled all my obligations, and your delays and lack of attention are putting me at a disadvantage.
I demand that this error be corrected immediately and that confirmation of the update be sent to me without further delay.
If this is not fixed, I will escalate this matter to the National Credit Regulator and other relevant authorities.
Thank you for bringing your concerns to our attention and for giving us the opportunity to further investigate the matter in order to provide you with clarity regarding the issue on your credit listing.
After reviewing the details, please be advised that we have submitted an additional amendment to ensure that the months in which payments were incorrectly reported as missing are accurately corrected. This update has been processed with the relevant credit bureau, and you can expect the corrected information to reflect on your credit report within the next five (5) days. We kindly recommend checking your report thereafter to confirm that all information has been updated accordingly.
We sincerely regret any inconvenience, confusion, or frustration this situation may have caused you. Please rest assured that we are committed to ensuring the accuracy of your records and to providing the support needed throughout this process. Should you require any further clarification or assistance, we remain at your disposal and will gladly assist.
Thank you once again for your patience and understanding.
Kind Regards
Ithemba Property
Thank you for bringing your concerns to our attention and for giving us the opportunity to further investigate the matter in order to provide you with clarity regarding the issue on your credit listing.
After reviewing the details, please be advised that we have submitted an additional amendment to ensure that the months in which payments were incorrectly reported as missing are accurately corrected. This update has been processed with the relevant credit bureau, and you can expect the corrected information to reflect on your credit report within the next five (5) days. We kindly recommend checking your report thereafter to confirm that all information has been updated accordingly.
We sincerely regret any inconvenience, confusion, or frustration this situation may have caused you. Please rest assured that we are committed to ensuring the accuracy of your records and to providing the support needed throughout this process. Should you require any further clarification or assistance, we remain at your disposal and will gladly assist.
Thank you once again for your patience and understanding.
Kind Regards
Ithemba Property