SK
Siyanda K
1 reviews | Active since Jul 2024
27 Oct 2025, 08:32
Paid Up Account Still Showing Outstanding
I am extremely disappointed with the service I have received from Ithemba Properties. I settled my outstanding balance of R2,400 in full and received a Paid Up Letter confirming that my account is cleared. Despite this, When I check my record, it still shows that I owe money — which is completely incorrect and damaging to my name.
I have emailed Ithemba Properties multiple times, attaching all required documents including the Paid Up Letter and my personal details, yet I have received no response and no resolution. It is unacceptable for customers to be ignored and for incorrect information to continue being reported even after proof of payment is provided.
This situation is causing unnecessary stress and reputational harm. I am requesting an urgent written confirmation that my account is fully settled and that my record is updated immediately across all platforms.
Your failure to respond and assist consumers reflects poorly on the company. I expect timely communication and prompt correction of this issue. Siyanda Khumalo Ref No. ***9 3593
Helpful (0)
Replies (2)0
Replies (2)
Ithemba Property Management's replyOfficial
28 Oct 2025, 08:17Dear Siyanda,
Thank you for bringing your concerns to our attention.
We acknowledge and appreciate the importance of maintaining a strong credit profile, as it demonstrates sound financial management and enhances your ability to access credit facilities, secure preferential interest rates, and establish credibility with financial institutions.
Kindly note that the letter issued by our attorneys constitutes formal and legally valid confirmation that your outstanding debt with us has been fully and satisfactorily settled. This document serves as official proof of settlement and may be presented to any institution or authority requiring verification of your payment status.
Please be advised that, as your final payment was received recently, your credit record will be updated during the next reporting cycle. In accordance with the compliance framework of the South African Credit and Risk Reporting Association (SACRRA), the update is scheduled to reflect on 10 November 2025. Following this update, your credit profile will accurately reflect the settled status of your account, and your credit standing will no longer be adversely affected.
We sincerely regret any inconvenience this delay may cause and appreciate your patience and understanding while we await the completion of the scheduled credit reporting update.
Kind Regards
Ithemba Property
Thank you for bringing your concerns to our attention.
We acknowledge and appreciate the importance of maintaining a strong credit profile, as it demonstrates sound financial management and enhances your ability to access credit facilities, secure preferential interest rates, and establish credibility with financial institutions.
Kindly note that the letter issued by our attorneys constitutes formal and legally valid confirmation that your outstanding debt with us has been fully and satisfactorily settled. This document serves as official proof of settlement and may be presented to any institution or authority requiring verification of your payment status.
Please be advised that, as your final payment was received recently, your credit record will be updated during the next reporting cycle. In accordance with the compliance framework of the South African Credit and Risk Reporting Association (SACRRA), the update is scheduled to reflect on 10 November 2025. Following this update, your credit profile will accurately reflect the settled status of your account, and your credit standing will no longer be adversely affected.
We sincerely regret any inconvenience this delay may cause and appreciate your patience and understanding while we await the completion of the scheduled credit reporting update.
Kind Regards
Ithemba Property
Ithemba Property Management's reply28 Oct 2025, 08:17
Official
Dear Siyanda,
Thank you for bringing your concerns to our attention.
We acknowledge and appreciate the importance of maintaining a strong credit profile, as it demonstrates sound financial management and enhances your ability to access credit facilities, secure preferential interest rates, and establish credibility with financial institutions.
Kindly note that the letter issued by our attorneys constitutes formal and legally valid confirmation that your outstanding debt with us has been fully and satisfactorily settled. This document serves as official proof of settlement and may be presented to any institution or authority requiring verification of your payment status.
Please be advised that, as your final payment was received recently, your credit record will be updated during the next reporting cycle. In accordance with the compliance framework of the South African Credit and Risk Reporting Association (SACRRA), the update is scheduled to reflect on 10 November 2025. Following this update, your credit profile will accurately reflect the settled status of your account, and your credit standing will no longer be adversely affected.
We sincerely regret any inconvenience this delay may cause and appreciate your patience and understanding while we await the completion of the scheduled credit reporting update.
Kind Regards
Ithemba Property
Thank you for bringing your concerns to our attention.
We acknowledge and appreciate the importance of maintaining a strong credit profile, as it demonstrates sound financial management and enhances your ability to access credit facilities, secure preferential interest rates, and establish credibility with financial institutions.
Kindly note that the letter issued by our attorneys constitutes formal and legally valid confirmation that your outstanding debt with us has been fully and satisfactorily settled. This document serves as official proof of settlement and may be presented to any institution or authority requiring verification of your payment status.
Please be advised that, as your final payment was received recently, your credit record will be updated during the next reporting cycle. In accordance with the compliance framework of the South African Credit and Risk Reporting Association (SACRRA), the update is scheduled to reflect on 10 November 2025. Following this update, your credit profile will accurately reflect the settled status of your account, and your credit standing will no longer be adversely affected.
We sincerely regret any inconvenience this delay may cause and appreciate your patience and understanding while we await the completion of the scheduled credit reporting update.
Kind Regards
Ithemba Property
SK
Siyanda K's updateReviewer Update
26 Nov 2025, 02:31I have fully paid my account with Ithemba and sent my Paid Up Letter via email. I was told via Hellopeter that the credit bureau reporting would be done by 10 November.
To my shock, when I checked ClearScore, it now shows 5 missed payments against my name — despite the fact that I have fully settled the account.
I included my ID number as the password for the Paid Up Letter, yet your team rep**** a week later asking for it again — proving no one actually read my email properly. I provided the ID again, and still nothing has been corrected.
This is unacceptable and damaging to my credit score. I have fulfilled all my obligations, and your delays and lack of attention are putting me at a disadvantage.
I demand that this error be corrected immediately and that confirmation of the update be sent to me without further delay.
If this is not fixed, I will escalate this matter to the National Credit Regulator and other relevant authorities.
To my shock, when I checked ClearScore, it now shows 5 missed payments against my name — despite the fact that I have fully settled the account.
I included my ID number as the password for the Paid Up Letter, yet your team rep**** a week later asking for it again — proving no one actually read my email properly. I provided the ID again, and still nothing has been corrected.
This is unacceptable and damaging to my credit score. I have fulfilled all my obligations, and your delays and lack of attention are putting me at a disadvantage.
I demand that this error be corrected immediately and that confirmation of the update be sent to me without further delay.
If this is not fixed, I will escalate this matter to the National Credit Regulator and other relevant authorities.
SK
Siyanda K's update26 Nov 2025, 02:31
Reviewer Update
I have fully paid my account with Ithemba and sent my Paid Up Letter via email. I was told via Hellopeter that the credit bureau reporting would be done by 10 November.
To my shock, when I checked ClearScore, it now shows 5 missed payments against my name — despite the fact that I have fully settled the account.
I included my ID number as the password for the Paid Up Letter, yet your team rep**** a week later asking for it again — proving no one actually read my email properly. I provided the ID again, and still nothing has been corrected.
This is unacceptable and damaging to my credit score. I have fulfilled all my obligations, and your delays and lack of attention are putting me at a disadvantage.
I demand that this error be corrected immediately and that confirmation of the update be sent to me without further delay.
If this is not fixed, I will escalate this matter to the National Credit Regulator and other relevant authorities.
To my shock, when I checked ClearScore, it now shows 5 missed payments against my name — despite the fact that I have fully settled the account.
I included my ID number as the password for the Paid Up Letter, yet your team rep**** a week later asking for it again — proving no one actually read my email properly. I provided the ID again, and still nothing has been corrected.
This is unacceptable and damaging to my credit score. I have fulfilled all my obligations, and your delays and lack of attention are putting me at a disadvantage.
I demand that this error be corrected immediately and that confirmation of the update be sent to me without further delay.
If this is not fixed, I will escalate this matter to the National Credit Regulator and other relevant authorities.