Overcharging Tenants

I have had a good stay with Ithemba for the past 5 years. What I have experienced recently since I upgraded to a bigger apartment IN THE SAME BUILDING is definitely my ticket to leave asap. I was charged Interest on deposit, I was over charged water and maintenance for the previous unit. The invoice came in shambles and I did not understand a thing,. I emailed Ithemba and the responses I have been receiving from Nonkululeko Manqele are appalling just to mention a few, the level of unprofessionalism, the cluelessness is on another level. He/She just responds to emails with no investigations. I'm really disappointed to the pits. I will never recommend any Ithemba building to anyone.