NM
Nkosinathi M
1 reviews | Active since Jul 2025
08 Jul 2025, 18:59
Overcharged
They overcharged me, paid ridiculous amount of money for utilities even though I was back at home for almost 18 days, just imagine paying R6500 when you only spent 12 days, worse my normal rent is normally R5900 to R6000.
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Ithemba Property Management's replyOfficial
09 Jul 2025, 15:28Dear Nkosinathi
We apologies for the confusion and possible inconvenience caused by your change in rental amount.
Our utilities are fixed and remain the same in each month regardless of whether the tenant is in the unit or not. As specified on the news, utilities are due for increase each South African financial year. This impacts every property in our country and that, unfortunately, impacts Ithemba as well. Unfortunately we are unable to waive these increases because this is a national ratings change.
Communication was sent out to tenants internally as well to prepare our tenants for this utilities increase. This communication was send on the 26th of May on our app under "building news".
The only costs that vary are the water charges as they are dependent on how much water you have consumed
Please be advised that our water billing period was from the 2nd of May to the 2nd of June 2025 as seen on your water charges The period in which you were not around is not included in the water bill as we at Ithemba bill water in arrears, the nest billing period will be from the 2nd of June to the 2nd of July and that should include the days you were not available. Kindly await the next billing period and log a ticket with us if you feel the water charged for that period is unfair.
Kind Regards
Ithemba Property
We apologies for the confusion and possible inconvenience caused by your change in rental amount.
Our utilities are fixed and remain the same in each month regardless of whether the tenant is in the unit or not. As specified on the news, utilities are due for increase each South African financial year. This impacts every property in our country and that, unfortunately, impacts Ithemba as well. Unfortunately we are unable to waive these increases because this is a national ratings change.
Communication was sent out to tenants internally as well to prepare our tenants for this utilities increase. This communication was send on the 26th of May on our app under "building news".
The only costs that vary are the water charges as they are dependent on how much water you have consumed
Please be advised that our water billing period was from the 2nd of May to the 2nd of June 2025 as seen on your water charges The period in which you were not around is not included in the water bill as we at Ithemba bill water in arrears, the nest billing period will be from the 2nd of June to the 2nd of July and that should include the days you were not available. Kindly await the next billing period and log a ticket with us if you feel the water charged for that period is unfair.
Kind Regards
Ithemba Property
Ithemba Property Management's reply09 Jul 2025, 15:28
Official
Dear Nkosinathi
We apologies for the confusion and possible inconvenience caused by your change in rental amount.
Our utilities are fixed and remain the same in each month regardless of whether the tenant is in the unit or not. As specified on the news, utilities are due for increase each South African financial year. This impacts every property in our country and that, unfortunately, impacts Ithemba as well. Unfortunately we are unable to waive these increases because this is a national ratings change.
Communication was sent out to tenants internally as well to prepare our tenants for this utilities increase. This communication was send on the 26th of May on our app under "building news".
The only costs that vary are the water charges as they are dependent on how much water you have consumed
Please be advised that our water billing period was from the 2nd of May to the 2nd of June 2025 as seen on your water charges The period in which you were not around is not included in the water bill as we at Ithemba bill water in arrears, the nest billing period will be from the 2nd of June to the 2nd of July and that should include the days you were not available. Kindly await the next billing period and log a ticket with us if you feel the water charged for that period is unfair.
Kind Regards
Ithemba Property
We apologies for the confusion and possible inconvenience caused by your change in rental amount.
Our utilities are fixed and remain the same in each month regardless of whether the tenant is in the unit or not. As specified on the news, utilities are due for increase each South African financial year. This impacts every property in our country and that, unfortunately, impacts Ithemba as well. Unfortunately we are unable to waive these increases because this is a national ratings change.
Communication was sent out to tenants internally as well to prepare our tenants for this utilities increase. This communication was send on the 26th of May on our app under "building news".
The only costs that vary are the water charges as they are dependent on how much water you have consumed
Please be advised that our water billing period was from the 2nd of May to the 2nd of June 2025 as seen on your water charges The period in which you were not around is not included in the water bill as we at Ithemba bill water in arrears, the nest billing period will be from the 2nd of June to the 2nd of July and that should include the days you were not available. Kindly await the next billing period and log a ticket with us if you feel the water charged for that period is unfair.
Kind Regards
Ithemba Property