AG
Anda G
1 reviews | Active since Nov 2021
26 Nov 2021, 07:11
Onyx Cold Water
I’ve been complaining about showering with lukewarm water each and every week with management,it has became a normal thing with Onyx tenants.Less than 10 times in my 10months stay that the water was almost perfect temperature.Worse part we pay for “Hot water” on our statement each month. Colder days are coming ahead and we have to beg with management to check water temperature which lasts for 2-3 days then back to cold showers.Which means they know the issue at hand Honestly can’t wait to finish my lease with ithemba properties !
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Ithemba Property Management's replyOfficial
06 Dec 2021, 08:14Hi Anda,
Thank you for bringing this issue to our attention. We sincerely apologise for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible. Your matter has been escalated to the relevant department and will contact you shortly.
Regards,
Ithemba Property
Thank you for bringing this issue to our attention. We sincerely apologise for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible. Your matter has been escalated to the relevant department and will contact you shortly.
Regards,
Ithemba Property
Ithemba Property Management's reply06 Dec 2021, 08:14
Official
Hi Anda,
Thank you for bringing this issue to our attention. We sincerely apologise for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible. Your matter has been escalated to the relevant department and will contact you shortly.
Regards,
Ithemba Property
Thank you for bringing this issue to our attention. We sincerely apologise for this experience and we'd like to assure you that we are committed to resolving this matter as swiftly as possible. Your matter has been escalated to the relevant department and will contact you shortly.
Regards,
Ithemba Property