1 reviews | Active since Aug 2024
Ongoing Water, Electricity & Lift Problems – Poor Management by Ithemba Properties
Ongoing Water, Electricity & Lift Problems – Poor Management by Ithemba Properties
I am a tenant at Carlton View Building and 36 Won Welligh Street Johannesburg CBD and I am extremely frustrated with the poor living conditions and terrible service from Ithemba Properties and the Building Manager, Itumeleng Ngoatse.
If it’s not a water crisis, it’s an electricity crisis and the lift is almost always out of order. These are basic services tenants are paying for and have a legal right to under the Rental Housing Act 50 of 1999, yet management keeps failing us.
When I raised the recent water issue on the 08 July 2025 at 13:04 with Miss Itumeleng Ngoatse, she responded rudely o at 13:16 as below quote:
“I think that question you directed to the wrong person. I am not working at Rand Water or Joburg Water for your information.”
This is completely unacceptable. She refuses to assist or escalate issues, and clearly lacks professionalism and accountability.
I also sent a complaint to *** on 08 July 2025 at 14:19, and still have received no reply. This silence shows a serious lack of concern from Ithemba Properties. It feels like they are protecting bad behaviour instead of addressing tenant issues.
We are preparing to escalate this to the Rental Housing Tribunal. I would not recommend anyone to stay in this building unless you want to suffer constant service issues and disrespectful management.
Kindly note that we are aware of the water outages that take place in CBD buildings which includes Carlton view. We have noted the complaint about the building manager and we escalated it accordingly, we do reassure you that the matter is being handled internally and you will get a response on the ticket you logged with us.
The electricity and water outages are usually impacted by our service providers, we have little to no control over these situations at times and we do send communication via our App when our buildings are impacted by these outages. We will look deeper into the issues regarding the elevators, we have been monitoring them closely and we will continue to do so ensuring repairs get done as accurately as possible to avoid any safety hazards.
Kind Regards
Ithemba Property
Kindly note that we are aware of the water outages that take place in CBD buildings which includes Carlton view. We have noted the complaint about the building manager and we escalated it accordingly, we do reassure you that the matter is being handled internally and you will get a response on the ticket you logged with us.
The electricity and water outages are usually impacted by our service providers, we have little to no control over these situations at times and we do send communication via our App when our buildings are impacted by these outages. We will look deeper into the issues regarding the elevators, we have been monitoring them closely and we will continue to do so ensuring repairs get done as accurately as possible to avoid any safety hazards.
Kind Regards
Ithemba Property