TM
Tshilidzi M
1 reviews | Active since Apr 2023
31 Mar 2026, 15:06
Not happy at all
Cold Water readings and bad customer service you call and never gets assisted I am not happy with the recent customer service that I have received, I received my rental statement and immediately after going thru it I noticed that there's an error and I sent an email on the 25th of March 2026 I got a response with a ticket number (370155) (370169) I sent additional proof which they needed till today I have never got a response from anyone and we are expected to pay rent since its due on the first. What happened is March cold water readings was 12/01/2026 to 11/02/2026 10KL charged R74.84 April readings 11/02/2026 to 11/03/2026 10KL charged R332.78 how was I charged R74.84 last month and this month I'm charged R332.78 but the consumption is 10LK
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Ithemba Property Management's replyOfficial
07 Apr 2026, 11:48Dear Tshilidzi,
Thank you for reaching out to us regarding your recent water charges. We appreciate the opportunity to provide clarity on this matter.
Following a review of your query and the ticket previously logged on your account, we would like to confirm that an error occurred in the reflection of your water consumption on the statement. Specifically, while the billed amount of R74.84 is accurate, the recorded consumption of 10 kilolitres (KL) is incorrect and does not reflect your actual usage for the billing period in question.
Please be advised that the charge of R74.84 is a fixed monthly amount, applicable to properties where water consumption is 6KL or less within the specified billing period. This charge is classified as a water demand levy, which forms part of the municipality’s tariff structure. It is designed to cover the fixed costs associated with the provision and maintenance of water infrastructure and services, and is therefore app**** consistently on a monthly basis when consumption falls within the applicable threshold.
We understand that discrepancies on statements can be concerning, and we sincerely apologise for any confusion or inconvenience this may have caused. Please rest assured that the matter has been reviewed and clarified accordingly.
For a comprehensive breakdown of the current tariff structure, including detailed explanations of charges and any recent adjustments or increases, we kindly invite you to refer to the link provided below.
https://bit.ly/JHB_Billing_FAQ
We apologize for the confusion this matter has caused.
Kind Regards
Ithemba Property
Thank you for reaching out to us regarding your recent water charges. We appreciate the opportunity to provide clarity on this matter.
Following a review of your query and the ticket previously logged on your account, we would like to confirm that an error occurred in the reflection of your water consumption on the statement. Specifically, while the billed amount of R74.84 is accurate, the recorded consumption of 10 kilolitres (KL) is incorrect and does not reflect your actual usage for the billing period in question.
Please be advised that the charge of R74.84 is a fixed monthly amount, applicable to properties where water consumption is 6KL or less within the specified billing period. This charge is classified as a water demand levy, which forms part of the municipality’s tariff structure. It is designed to cover the fixed costs associated with the provision and maintenance of water infrastructure and services, and is therefore app**** consistently on a monthly basis when consumption falls within the applicable threshold.
We understand that discrepancies on statements can be concerning, and we sincerely apologise for any confusion or inconvenience this may have caused. Please rest assured that the matter has been reviewed and clarified accordingly.
For a comprehensive breakdown of the current tariff structure, including detailed explanations of charges and any recent adjustments or increases, we kindly invite you to refer to the link provided below.
https://bit.ly/JHB_Billing_FAQ
We apologize for the confusion this matter has caused.
Kind Regards
Ithemba Property
Ithemba Property Management's reply07 Apr 2026, 11:48
Official
Dear Tshilidzi,
Thank you for reaching out to us regarding your recent water charges. We appreciate the opportunity to provide clarity on this matter.
Following a review of your query and the ticket previously logged on your account, we would like to confirm that an error occurred in the reflection of your water consumption on the statement. Specifically, while the billed amount of R74.84 is accurate, the recorded consumption of 10 kilolitres (KL) is incorrect and does not reflect your actual usage for the billing period in question.
Please be advised that the charge of R74.84 is a fixed monthly amount, applicable to properties where water consumption is 6KL or less within the specified billing period. This charge is classified as a water demand levy, which forms part of the municipality’s tariff structure. It is designed to cover the fixed costs associated with the provision and maintenance of water infrastructure and services, and is therefore app**** consistently on a monthly basis when consumption falls within the applicable threshold.
We understand that discrepancies on statements can be concerning, and we sincerely apologise for any confusion or inconvenience this may have caused. Please rest assured that the matter has been reviewed and clarified accordingly.
For a comprehensive breakdown of the current tariff structure, including detailed explanations of charges and any recent adjustments or increases, we kindly invite you to refer to the link provided below.
https://bit.ly/JHB_Billing_FAQ
We apologize for the confusion this matter has caused.
Kind Regards
Ithemba Property
Thank you for reaching out to us regarding your recent water charges. We appreciate the opportunity to provide clarity on this matter.
Following a review of your query and the ticket previously logged on your account, we would like to confirm that an error occurred in the reflection of your water consumption on the statement. Specifically, while the billed amount of R74.84 is accurate, the recorded consumption of 10 kilolitres (KL) is incorrect and does not reflect your actual usage for the billing period in question.
Please be advised that the charge of R74.84 is a fixed monthly amount, applicable to properties where water consumption is 6KL or less within the specified billing period. This charge is classified as a water demand levy, which forms part of the municipality’s tariff structure. It is designed to cover the fixed costs associated with the provision and maintenance of water infrastructure and services, and is therefore app**** consistently on a monthly basis when consumption falls within the applicable threshold.
We understand that discrepancies on statements can be concerning, and we sincerely apologise for any confusion or inconvenience this may have caused. Please rest assured that the matter has been reviewed and clarified accordingly.
For a comprehensive breakdown of the current tariff structure, including detailed explanations of charges and any recent adjustments or increases, we kindly invite you to refer to the link provided below.
https://bit.ly/JHB_Billing_FAQ
We apologize for the confusion this matter has caused.
Kind Regards
Ithemba Property