1 reviews | Active since Apr 2017

10 Jan 2025, 10:56

None sense

They truly deserve no more than a one-star rating. This establishment is managed by people who are not only rude but also completely lacking in transparency. They exploit their paying tenants, using every opportunity to drain them financially without providing adequate services in return. Their unresponsiveness to tenant concerns is appalling, and it’s hard to believe their claims of ignorance regarding the drug dealers residing on their properties. They know exactly what’s going on but choose to turn a blind eye, prioritizing their own convenience over the safety and well-being of their tenants.

Moreover, they mistreat their workers, pushing them to exhaustion without fair compensation or proper support. They also take advantage of tenants by overcharging for services, inflating prices unnecessarily, and finding any excuse to milk more money from the people who rely on them for housing.

As if that weren’t bad enough, their call center staff are exceptionally rude, displaying an utter lack of professionalism and customer service. It’s clear that this organisation is driven by greed and apathy, showing no regard for the people. Save yourself the headache and avoid dealing with them at all costs.

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Replies (3)
's update10 Jan 2025, 10:57
Reviewer Update
They truly deserve no more than a one-star rating. This establishment is managed by people who are not only rude but also completely lacking in transparency. They exploit their paying tenants, using every opportunity to drain them financially without providing adequate services in return. Their unresponsiveness to tenant concerns is appalling, and it’s hard to believe their claims of ignorance regarding the drug dealers residing on their properties. They know exactly what’s going on but choose to turn a blind eye, prioritizing their own convenience over the safety and well-being of their tenants.Moreover, they mistreat their workers, pushing them to exhaustion without fair compensation or proper support. They also take advantage of tenants by overcharging for services, inflating prices unnecessarily, and finding any excuse to milk more money from the people who rely on them for housing.As if that weren’t bad enough, their call center staff are exceptionally rude, displaying an utter lack of professionalism and customer service. It’s clear that this organization is driven by greed and apathy, showing no regard for the people who keep their business running. Save yourself the headache and avoid dealing with them at all costs.

Ithemba Property Management
Ithemba Property Management's reply10 Jan 2025, 11:52
Official
Hello Akhona,

We deeply apologize for the experiences you’ve described, which do not reflect the standards we aim to uphold. We have addressed these matters with management and are actively working to improve transparency, tenant support, and overall service delivery. 

Your feedback is invaluable, and we are committed to making meaningful changes to ensure a better experience for all our tenants.
Ithemba Property
Ithemba Property Management
Ithemba Property Management's reply24 Jan 2025, 12:51
Official
Good day Akhona,
 
Our Customer Service department informed us that Lefa contacted you on the 13th of Jan 2024 and you stated that you were rather busy to talk at that moment and we should try another time.
 
We sent you a follow up email on the 22nd to see if you could avail yourself for a discussion with no response.
 
Lefa has sent you an email and provided his contact numbers for you to give him/us a call when you get the opportunity as we would like to resolve your issue.
 
Regards,