No investigation, just automatic response

After two reviews and no response from ithemba I decided to call in and after being sent from receptionist to receptionist I was transferred to the agent that made me sigh the lease at urban loft, but all he could say was that it's not ithemba fault when someone looses their job.. when he said I had to pay 20 percent cancellation fee as per the contract and I asked him but what does the contract say about a tenant losing employment or let alone locking furniture. He could not in even say that it was not in the contract because they are practising ******* evictions. Anyway the call I made ended with him saying I should come in and speak to the portfolio manager Gavin.. after their hellppeter response team said we investigating. When they actually aren't, they just want to look professional. Don't respond with telling me ur investigating, tell me when and where I must fetch my furniture. We ran around all ur offices proving that we couldn't afford and now you still locked and kept our furniture without any form of notification. I am taking this matter further