1 reviews | Active since May 2017
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<p>Good day,</p> <p> </p> <p>I am a tenant at ithemba property, app**** for a car parking after moving to the new building and i got the parking.</p> <p> </p> <p>My car was ****** on the 7th of April and never parked for the whole month and i did advise them about this issue as i had to pay for the parking end of april.</p> <p> </p> <p>They say i must send an e-mail to request for the parking to be cancelled which i did, but i have never got any feedback from them till to day.</p> <p> </p> <p>I got my month statement today which still reflect that i still have to pay for the parking which am not even using.</p> <p> </p> <p>Send an e-mail to their ********** and ********** but also never got any response from them.</p> <p> </p> <p>They only know to mistreat their tenant other than attending to their tenant's crisis.</p> <p> </p> <p>I am asking myself on how Ithemba hire their staffs, do they look if you are qualify for that job or do they just select.</p> <p> </p> <p>I am a professional and i know how to be professional which am also expecting someone on their profession to be professional.</p> <p> </p> <p>I am queit dissaponted about the service we are getting at ithemba. you will be excited before moving in but once you in you will see.</p> <p> </p> <p>Thank you.</p> <p> </p> <p>Best regards,</p> <p>Sandile Zulu</p>
Good day Sandile.
We apologise for this and will rectify the situation. We will email you and advise as to the process.
Again apologies for inconvenience.
Regards
Team Ithemba
Best regards,
Good day Sandile.
We apologise for this and will rectify the situation. We will email you and advise as to the process.
Again apologies for inconvenience.
Regards
Team Ithemba
Best regards,
Is your admin email address still working or get monitored as I have never got any feedback when sending enquiries. Now I was told that i have to print the emails I have sent to prove if I requested for the parking to be cancelled.every security is aware that i don't park there anymore and i don't have a car anymore.what do I need to proof. Is it my fault for email sent to you guys that are not attended?
Please train your staff very well, take them to some customer service courses to be clued up on to deal with clients. I am a client at ithemba am using your service and i deserve some respect. In no time your staffs will be switching off my lights because of the parking charged which I didn't pay and i also need a refund for the parking paid last month which I didn't use.
Is your admin email address still working or get monitored as I have never got any feedback when sending enquiries. Now I was told that i have to print the emails I have sent to prove if I requested for the parking to be cancelled.every security is aware that i don't park there anymore and i don't have a car anymore.what do I need to proof. Is it my fault for email sent to you guys that are not attended?
Please train your staff very well, take them to some customer service courses to be clued up on to deal with clients. I am a client at ithemba am using your service and i deserve some respect. In no time your staffs will be switching off my lights because of the parking charged which I didn't pay and i also need a refund for the parking paid last month which I didn't use.
We do monitor our admin email and do apologise for this. we will follow up today on this matter.
Best regards,
We do monitor our admin email and do apologise for this. we will follow up today on this matter.
Best regards,
Still no response from Ithemba!!
Still no response from Ithemba!!
Good day
We will reverse your parking charge. Apologies for this. we will contact you shortly
Best regards,
Good day
We will reverse your parking charge. Apologies for this. we will contact you shortly
Best regards,
Good day
We will reverse your parking charge. Apologies for this. we will contact you shortly
Best regards,
Good day
We will reverse your parking charge. Apologies for this. we will contact you shortly
Best regards,
