1 reviews | Active since Mar 2026
No Electricity, No Water & No Communication – Unacceptable Living Conditions Complaint:
Situation East
I am extremely frustrated and disappointed with the service from Ithemba Property. We have been without electricity for an extended period, and there has been absolutely no communication or updates on what is happening or when the issue will be resolved. As a result, the situation has become unbearable. Food in our fridges is going bad and meat is rotting, causing financial loss. On top of that, there is no water available to flush toilets because the water pump relies on electricity. This is creating highly unhygienic and unacceptable living conditions. It is shocking that tenants are left in the dark ****erally and figuratively) with no guidance, no contingency plan, and no accountability from management. We expect urgent intervention, clear communication, and immediate resolution of this issue. This level of service is completely unacceptable given the amount of rent we pay to stay here.
We acknowledge receipt of your correspondence and would like to thank you for bringing your concerns to our attention.
We fully understand how distressing and inconvenient a power outage can be, particularly given its impact on essential services such as water supply and the day-to-day functioning of the building. Please accept our sincere and heartfelt apologies for the disruption and frustration this situation has caused you and other residents.
Kindly be advised that the outage was unplanned and occurred due to urgent maintenance work carried out by City Power in the surrounding area. Unfortunately, due to the unforeseen and immediate nature of the issue, prior communication was not possible. We truly regret any uncer*****y this may have caused.
During the outage, our building management team made every effort to keep residents informed by sharing updates through the building’s communication group, ensuring that all available information was communicated as promptly as possible.
We want to assure you that we remain committed to improving our communication processes and minimizing the impact of such incidents wherever possible. Your comfort and peace of mind are very important to us, and we greatly value your patience and understanding during situations beyond our control.
Regards
Ithemba Property
We acknowledge receipt of your correspondence and would like to thank you for bringing your concerns to our attention.
We fully understand how distressing and inconvenient a power outage can be, particularly given its impact on essential services such as water supply and the day-to-day functioning of the building. Please accept our sincere and heartfelt apologies for the disruption and frustration this situation has caused you and other residents.
Kindly be advised that the outage was unplanned and occurred due to urgent maintenance work carried out by City Power in the surrounding area. Unfortunately, due to the unforeseen and immediate nature of the issue, prior communication was not possible. We truly regret any uncer*****y this may have caused.
During the outage, our building management team made every effort to keep residents informed by sharing updates through the building’s communication group, ensuring that all available information was communicated as promptly as possible.
We want to assure you that we remain committed to improving our communication processes and minimizing the impact of such incidents wherever possible. Your comfort and peace of mind are very important to us, and we greatly value your patience and understanding during situations beyond our control.
Regards
Ithemba Property