Mixed Up Statements, No Assistance at All, You're forced to pay what they charge you

These buildings are not what you guys think are. I recently moved to a building Rand Exec and my experience within a month is very horrible. I got an apartment and I paid everything in the quotation I received before moving in. Now this month Oct statement came with water charges from August of which I was not in the apartment as yet. I have tried everything in my powers to get Ithemba to resolve this issue but it's falling on deaf ears. No competency and tenant relation from the higher offices coming down to building managers. They are clueless and unhelpful, I'm still waiting for a correct statement till today from the 27th of September. They are forcing me to pay for water that I did not use. This is very uncalled for and the level of professionalism from their staff who respond to emails is below part. They just respond to respond and not to solve problems. I don't see myself staying here for more than 2 months