1 reviews | Active since Aug 2023
********ly cut my services off!
I have NEVER in the history of renting come across such unprofessional people. Ever since I started staying at ithemba properties, I have never missed payment. I then had financial crises at work which I communicated with ithemba to make arrangements of paying the little that I had for now and then settle the full amount in 2 months. They first started to tell me that I needed to pay an upfront fee of R400 before I even start making arrangements. After I expressed that I did not have that kind of money, they told me applications for August arrangements were closed for the month. They sent me this email and then switched my lights off without even getting a letter of demand. They cut off my services even after I have tried to make arrangements with them. I am warning people that rhis company will take from the poor with no shame, however they have gotten to the wrong one this time because I'm taking them to court. They take advantage of people and think that people don't know their rights in South Africa.
Thank you for drawing our attention to this matter.
We're sorry to hear about your experience and the difficulties you faced. We take your concerns seriously and apologize for any misunderstandings.
Our customer support team will be in touch with you to assist you as soon as possible. We will provide you with an update or request further information.
Your understanding and patience are greatly appreciated.
Kind regards,
Ithemba Property
Thank you for drawing our attention to this matter.
We're sorry to hear about your experience and the difficulties you faced. We take your concerns seriously and apologize for any misunderstandings.
Our customer support team will be in touch with you to assist you as soon as possible. We will provide you with an update or request further information.
Your understanding and patience are greatly appreciated.
Kind regards,
Ithemba Property
