ZZ
Zanele Z
1 reviews | Active since Jan 2017
09 Feb 2025, 01:14
Loud noise after hrs
I’ve been complaining about noise on the 2nd floor at the diamond, both the security and building manager ignored my requests to attend to the issue. It’s the 2nd night now and I’m unable to sleep because these people are running on the hallway and the tenants at 231 are loudly arguing. I works shifts and I need all the sleep I can get. These security guards and building (female ) have been ignoring my request. It’s so disheartening, having to beg adults to do what they’re being paid for. I would not recommend anyone to come live here. Requests are ignored. More disappointing when the building manager doesn’t even acknowledge your messages.
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Ithemba Property Management's replyOfficial
14 Feb 2025, 14:17Hello Zanele,
We sincerely apologize for the inconvenience you have experienced. At Ithemba Property Management, we strive to provide a supportive and secure environment for all our tenants, and we regret that we fell short in your case.
After a thorough investigation with the building manager, we recognize that additional measures could have been taken, and for this oversight, we are truly sorry. We have addressed these concerns with our security team to ensure this does not happen again.
Additionally, the building manager has reached out to arrange a face-to-face discussion with you. This meeting will give us the opportunity to better understand your concerns and reinforce our commitment to your peace of mind.
Thank you for bringing this to our attention. We value your feedback and remain dedicated to making the necessary improvements to serve you better.
Warm regards,
Ithemba Property Management
We sincerely apologize for the inconvenience you have experienced. At Ithemba Property Management, we strive to provide a supportive and secure environment for all our tenants, and we regret that we fell short in your case.
After a thorough investigation with the building manager, we recognize that additional measures could have been taken, and for this oversight, we are truly sorry. We have addressed these concerns with our security team to ensure this does not happen again.
Additionally, the building manager has reached out to arrange a face-to-face discussion with you. This meeting will give us the opportunity to better understand your concerns and reinforce our commitment to your peace of mind.
Thank you for bringing this to our attention. We value your feedback and remain dedicated to making the necessary improvements to serve you better.
Warm regards,
Ithemba Property Management
Ithemba Property Management's reply14 Feb 2025, 14:17
Official
Hello Zanele,
We sincerely apologize for the inconvenience you have experienced. At Ithemba Property Management, we strive to provide a supportive and secure environment for all our tenants, and we regret that we fell short in your case.
After a thorough investigation with the building manager, we recognize that additional measures could have been taken, and for this oversight, we are truly sorry. We have addressed these concerns with our security team to ensure this does not happen again.
Additionally, the building manager has reached out to arrange a face-to-face discussion with you. This meeting will give us the opportunity to better understand your concerns and reinforce our commitment to your peace of mind.
Thank you for bringing this to our attention. We value your feedback and remain dedicated to making the necessary improvements to serve you better.
Warm regards,
Ithemba Property Management
We sincerely apologize for the inconvenience you have experienced. At Ithemba Property Management, we strive to provide a supportive and secure environment for all our tenants, and we regret that we fell short in your case.
After a thorough investigation with the building manager, we recognize that additional measures could have been taken, and for this oversight, we are truly sorry. We have addressed these concerns with our security team to ensure this does not happen again.
Additionally, the building manager has reached out to arrange a face-to-face discussion with you. This meeting will give us the opportunity to better understand your concerns and reinforce our commitment to your peace of mind.
Thank you for bringing this to our attention. We value your feedback and remain dedicated to making the necessary improvements to serve you better.
Warm regards,
Ithemba Property Management