******** Lockout Without Notice and Terrible Communication

I currently stay at Barlow Park Complex, which is managed by Ithemba Properties, and I am extremely disappointed by the treatment I have received. Due to late payments to my business, I experienced a delay in my rental payment for a month. Despite this, on the 7th, my electricity was disconnected—regardless of the fact that we have children in the home. Today, I found that the lock to my unit had been changed without any prior notice.

I tried contacting Bonani, the complex manager, but he was unreachable. His colleague, whom I contacted, wasn’t aware of the lockout and mentioned that he would only address the matter on Monday. So now, my family and I—including our kids—are effectively left without a place to stay for the weekend. Even if I manage to pay today, on a Saturday, I’m told that we won't have access to our home until Monday.

This situation has left us stranded, with all our essentials—including clothes, work laptops, IDs, and other important belongings—locked inside the unit. We received no communication whatsoever regarding this drastic action; no emails, no letters of demand—nothing. We are completely shocked by how we are being treated, especially as our lease hasn’t been terminated, and we still have biometric access to the building. What I cannot understand is how they can justify locking us out of our home without a court order. This experience has been extremely stressful and has put my family in a very vulnerable position. Ithemba Properties needs to take accountability for this mistreatment