Lacklustre response

I have been dealing with an access issue in the building I am currently renting at 260 Marshall. From Monday (it is now Friday) my finger access has not been working which means I have to travel to Purchase everyday to reactivate it. One of the sales persons informed me the issue is that someone has not transferred my deposit. I was told this on Wednesday and Friday afternoon the issue is yet to be resolved and the building mananger doesn't seem too bothered. After phones calls and emails the issue is yet to be resolved.