VT
Vusi T
1 reviews | Active since Jun 2010
21 Oct 2025, 10:51
Ithemba refuses to refund deposit and says we owe them
On the 31st of July we gave 1 month notice to vacate. Now in October we are told we absconded and owe rent for September. The building manager was also notified and keys returned. They are now threatening to blacklist us. We have all the correspondence and they refuse to acknowledge any of it.
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Ithemba Property Management's replyOfficial
22 Oct 2025, 10:10Dear Vusi,
We have received the screenshots you sent to the building manager, and we would like to sincerely apologise for the lack of response regarding the next steps you needed to take.
We also acknowledge the screenshot of the email you sent; however, we still maintain that the email was not received on our end.
In light of everything, we have reviewed your matter and confirm that a refund will be processed. Please ask Palesa, who is the leaseholder, to send an email to *** with her bank confirmation letter so that we can begin the process.
Once again, we apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Ithemba Property Management
We have received the screenshots you sent to the building manager, and we would like to sincerely apologise for the lack of response regarding the next steps you needed to take.
We also acknowledge the screenshot of the email you sent; however, we still maintain that the email was not received on our end.
In light of everything, we have reviewed your matter and confirm that a refund will be processed. Please ask Palesa, who is the leaseholder, to send an email to *** with her bank confirmation letter so that we can begin the process.
Once again, we apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Ithemba Property Management
Ithemba Property Management's reply22 Oct 2025, 10:10
Official
Dear Vusi,
We have received the screenshots you sent to the building manager, and we would like to sincerely apologise for the lack of response regarding the next steps you needed to take.
We also acknowledge the screenshot of the email you sent; however, we still maintain that the email was not received on our end.
In light of everything, we have reviewed your matter and confirm that a refund will be processed. Please ask Palesa, who is the leaseholder, to send an email to *** with her bank confirmation letter so that we can begin the process.
Once again, we apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Ithemba Property Management
We have received the screenshots you sent to the building manager, and we would like to sincerely apologise for the lack of response regarding the next steps you needed to take.
We also acknowledge the screenshot of the email you sent; however, we still maintain that the email was not received on our end.
In light of everything, we have reviewed your matter and confirm that a refund will be processed. Please ask Palesa, who is the leaseholder, to send an email to *** with her bank confirmation letter so that we can begin the process.
Once again, we apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Ithemba Property Management