KS
Kenosi S
1 reviews | Active since Feb 2024
29 Feb 2024, 08:26
Ithemba Property Trust
Worst customer service ever. I was advised that the building Onyx doesn't experience loadshedding, a few months after moving in, I get loadshedding and none of the schedules align with this area. My wifi is always affected after load shedding returns. I have escalated the issue with building manager who was rude to me. I have escalated the issue with their customer service and nothing ever gets done. I work from home, I lost about 20 hours of productivity per week and that affects my income too. Don't stay at Ithemba properties, their service is trash
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Ithemba Property Management's replyOfficial
29 Feb 2024, 09:28Hello Kenosi,
We are truly sorry to hear about the challenges you've encountered at The Onyx, regarding load shedding and your overall experience. We aim to provide accurate and transparent information to all our residents. All our buildings, including The Onyx, are subject to load shedding, which is beyond our control, and we understand how disruptive this can be, especially for those working from home.
Regarding the issues you've raised with customer service and the building manager, we take such feedback seriously. Upon reviewing our records, we found that tickets related to your concerns were received and responses were provided. Our CRM team will further be in touch with you to reach a resolution.
Thank you for bringing these matters to our attention. Regards, Ithemba Property
We are truly sorry to hear about the challenges you've encountered at The Onyx, regarding load shedding and your overall experience. We aim to provide accurate and transparent information to all our residents. All our buildings, including The Onyx, are subject to load shedding, which is beyond our control, and we understand how disruptive this can be, especially for those working from home.
Regarding the issues you've raised with customer service and the building manager, we take such feedback seriously. Upon reviewing our records, we found that tickets related to your concerns were received and responses were provided. Our CRM team will further be in touch with you to reach a resolution.
Thank you for bringing these matters to our attention. Regards, Ithemba Property
Best regards,
Ithemba Property Management's reply29 Feb 2024, 09:28
Official
Hello Kenosi,
We are truly sorry to hear about the challenges you've encountered at The Onyx, regarding load shedding and your overall experience. We aim to provide accurate and transparent information to all our residents. All our buildings, including The Onyx, are subject to load shedding, which is beyond our control, and we understand how disruptive this can be, especially for those working from home.
Regarding the issues you've raised with customer service and the building manager, we take such feedback seriously. Upon reviewing our records, we found that tickets related to your concerns were received and responses were provided. Our CRM team will further be in touch with you to reach a resolution.
Thank you for bringing these matters to our attention. Regards, Ithemba Property
We are truly sorry to hear about the challenges you've encountered at The Onyx, regarding load shedding and your overall experience. We aim to provide accurate and transparent information to all our residents. All our buildings, including The Onyx, are subject to load shedding, which is beyond our control, and we understand how disruptive this can be, especially for those working from home.
Regarding the issues you've raised with customer service and the building manager, we take such feedback seriously. Upon reviewing our records, we found that tickets related to your concerns were received and responses were provided. Our CRM team will further be in touch with you to reach a resolution.
Thank you for bringing these matters to our attention. Regards, Ithemba Property
Best regards,