PZ
Precious Z
1 reviews | Active since Jun 2021
03 Nov 2025, 15:35
Ithemba Property Management is not responding regarding my refund
I am dissatisfied with the service after canceling my lease prior to occupation. I spoke with Kate, who was assigned to handle my case; she or he will reply within five days, if not longer. I received an email today stating that the issue has been resolved, but I haven't received any feedback in the past two weeks, and no funds have been credited to my account. I filled out every piece of information that was asked of me.
Helpful (0)
Replies (3)0
Replies (3)
Ithemba Property Management's replyOfficial
05 Nov 2025, 09:27Dear Precious,
We would like to extend our sincere apologies for any confusion and frustration this matter may have caused. Please rest assured that we fully understand the inconvenience experienced, and we deeply regret the delay in resolving your request.
Kindly be advised that the matter has been escalated to the relevant department, and your refund will be processed shortly. We are closely monitoring the progress to ensure that the process is completed as promptly and efficiently as possible.
The delay was unfortunately due to the initial form not being completed in the required manner and not submitted in the correct format, which prevented us from proceeding with the request at that time. We are pleased to confirm that the correct documentation has now been received, and all requirements have been met.
We greatly appreciate your patience and understanding throughout this process and apologize once again for any inconvenience caused. Please be assured of our continued commitment to resolving this matter to your satisfaction.
Sincerely,
Ithemba Property
We would like to extend our sincere apologies for any confusion and frustration this matter may have caused. Please rest assured that we fully understand the inconvenience experienced, and we deeply regret the delay in resolving your request.
Kindly be advised that the matter has been escalated to the relevant department, and your refund will be processed shortly. We are closely monitoring the progress to ensure that the process is completed as promptly and efficiently as possible.
The delay was unfortunately due to the initial form not being completed in the required manner and not submitted in the correct format, which prevented us from proceeding with the request at that time. We are pleased to confirm that the correct documentation has now been received, and all requirements have been met.
We greatly appreciate your patience and understanding throughout this process and apologize once again for any inconvenience caused. Please be assured of our continued commitment to resolving this matter to your satisfaction.
Sincerely,
Ithemba Property
Ithemba Property Management's reply05 Nov 2025, 09:27
Official
Dear Precious,
We would like to extend our sincere apologies for any confusion and frustration this matter may have caused. Please rest assured that we fully understand the inconvenience experienced, and we deeply regret the delay in resolving your request.
Kindly be advised that the matter has been escalated to the relevant department, and your refund will be processed shortly. We are closely monitoring the progress to ensure that the process is completed as promptly and efficiently as possible.
The delay was unfortunately due to the initial form not being completed in the required manner and not submitted in the correct format, which prevented us from proceeding with the request at that time. We are pleased to confirm that the correct documentation has now been received, and all requirements have been met.
We greatly appreciate your patience and understanding throughout this process and apologize once again for any inconvenience caused. Please be assured of our continued commitment to resolving this matter to your satisfaction.
Sincerely,
Ithemba Property
We would like to extend our sincere apologies for any confusion and frustration this matter may have caused. Please rest assured that we fully understand the inconvenience experienced, and we deeply regret the delay in resolving your request.
Kindly be advised that the matter has been escalated to the relevant department, and your refund will be processed shortly. We are closely monitoring the progress to ensure that the process is completed as promptly and efficiently as possible.
The delay was unfortunately due to the initial form not being completed in the required manner and not submitted in the correct format, which prevented us from proceeding with the request at that time. We are pleased to confirm that the correct documentation has now been received, and all requirements have been met.
We greatly appreciate your patience and understanding throughout this process and apologize once again for any inconvenience caused. Please be assured of our continued commitment to resolving this matter to your satisfaction.
Sincerely,
Ithemba Property
PZ
Precious Z's updateReviewer Update
06 Nov 2025, 13:15Thank you - I did receive an online form to resubmit. I will come back with the feedback once resolved.
PZ
Precious Z's update06 Nov 2025, 13:15
Reviewer Update
Thank you - I did receive an online form to resubmit. I will come back with the feedback once resolved.
PZ
Precious Z's updateReviewer Update
11 Nov 2025, 10:47I did get my refund-thank you.
PZ
Precious Z's update11 Nov 2025, 10:47
Reviewer Update
I did get my refund-thank you.