CL
Confort L

1 reviews | Active since Jan 2023

15 Mar 2023, 09:25

Ithemba managing property they are *******.

I’ve sent an email of termination in December 2022and paid the month of January. First week of January 2023 I requested termination forms as I was advised by the agent “ Salome “to sign them and the forms for removing my stuff I’ve received those forms on the 10 January 2023.Now Ithemba billed me for January so they can keep my deposit.I’m so disappointed I’ve been sending them emails the showed me a spreadsheet that I was billed for Jan. To my knowledge they were supposed to take termination fee not the whole deposit money.😡😡😡

0
Replies (3)
Ithemba Property Management
Ithemba Property Management's reply16 Mar 2023, 09:06
Official
Hi Comfort,

Thank you for reaching out.

We will escalate your matter to our billing department for review.

We will furnish you with feedback via our customer support channel.

Regards,
Ithemba Property

Best regards,

CL
Confort L's update25 Mar 2023, 12:43
Reviewer Update
Since Ithemba escalated my query even today they haven’t responded. You are *******.
Ithemba Property Management
Ithemba Property Management's reply27 Mar 2023, 13:30
Official
Thank you for the update. We will follow up on your behalf.

Best regards,