iThemba horrible service and exploitation.

I stayed at the Onyx from June this year and decided to move to the Diamond beginning of November. When I moved out, they did not give me an out inspection to sign and I was not aware of that out inspection. When I got my December statement, an amount of 1.6 was added to my rent. The actual rent is R3899 but in the statement it says I have to pay R6560. The building manager of Onyx, Lerato, had contacted me about a paint and cleaning fee from the old apartment so I said I’d go back and clean everything myself. I took pictures and I video of the perfect condition I left the apartment in therefore I have proof of this unreasonable claim and amount. Our fingerprints do not work because we apparently owe iThemba, mind you, I always pay my rent in full and on time. Our stay at the diamond so far is very unpleasant because of securities who are rude and disrespectful because our fingerprints don’t work. They ask where we’re going when we want to leave and take their time opening the gate, rudely so. I spoke with Lerato (the Onyx building manager) sent her the proof and she said she’d take it up with management, who refused to reverse this charge. I spoke with the maintenance person regarding this and I have recordings and evidence of every conversation I’ve had with him and the manager. The maintenance person himself finds it unfair but at the end of the day he did what he was told to. I’ve been sending emails to iThemba regarding this issue and there has been no resolution. I then requested to vacate at the office and got no assistance there either. I don’t get the point of there being an office here if tenants cannot get any assistance. We would like to leave this place as soon as possible due to this ill treatment, poor service and exploitation. However, nobody is willing to help us. Therefore we are writing this here as our last resort. We hope to be heard.