NL
Nomalungelo L

1 reviews | Active since Jul 2022

17 Jul 2023, 20:42

Ithemba Give Me My Refund

I am writing to address the issue regarding the refund of my deposit. Initially, I paid a deposit of R 4 599, which I later realized was not required of me. Nonetheless, it was taken from me. Upon moving out, the necessary deductions were made after the inspection conducted on June 4th, 2023. However, I am disappointed to inform you that I am still awaiting my refund. Despite my attempts to reach out, I have not received any updates from Ithemba Property. The last communication I had was when I was informed that my query was being escalated to the relevant department. Unfortunately, all I am experiencing now is silence. I am aware of the amount that is due to me, as communicated by Modise Sennelo. I would greatly appreciate if their attention could be directed to this matter. Ithemba please give me my refund!

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Replies (1)
Ithemba Property Management
Ithemba Property Management's reply18 Jul 2023, 15:42
Official
Hi Nomalungelo,

Thank you for bringing this to our attention.

We have escalated your matter to our billing department to promptly resolve and furnish you with feedback.

One of our billing staff members will be in contact with you at their earliest convenience. 

Please accept our apology for the delayed resolution.

Regards,
Ithemba Property

Best regards,