Ithemba exploits people

Ithemba rips people off in every way they can. They have decided to charge for water usage. In Dec 18, i recieved a water bill of R145, which they say is from 13.11.18 - 11.12.19, today i receive a bill of R423.87 for period 11.12.18 - 16.1.19. How could the water bill triple within a month. We still 3 people in the house and have still been using the same water & doing the same things as all the months. Another thing is, these people lock peoples doors for balances over R150. Our units were taken over by them from Ronmark. We never had issues with Ronmark & i must say they are professional. A few months after Ithemba took over, my flat was locked for an outstanding amount of R500. My son was chased out of the flat so they could lock & my 12 year old son returned from school to a locked flat & had to sit outside until i got home at 6pm. When you make arrangements with them, they refuse your arrangements & either lock or disconnect your electricity. If you try and resolve problems with them, they threaten you with an eviction. Water was leaking just over a week ago from one of their pipes, it leaked for about a week & now what a coincidence that our water bills have tripled