Incorrect billing and utilities

What a **** this people charge hot water as you use tell me why my water charge is the same as last month when this month I was not around close to half a month, it’s my 3 rd month here and it feels like a 1 year from hell because first month of moving I was charged R38,89 after making a full payment of my moving amount when I enquired I was told the utilities went up with immediate effect but how when that was never communicated I asked other tenants they had no idea of what I was talking about,the very same month we had water outage for a good 2-3 days how do one survive without water ,the next thing it was electricity . Overall iThemba is the worst .If you want to stress yourself and loss weight stay in one of iThemba properties you’ll suffer . I can’t wait for my lease to end so that I can leave these people