Incorrect Billing

I am infuriated. Ithemba Elevate charged me over R10k in water and cost of heating water in December. Mind you, in mid December, I travelled home for holidays so I couldn't have used the water. I am writing this as we approach March and nothing has been done to resolve this issue. For the past 3 months, My biometrics get deactivated because I refuse to pay for what I did not use. If you want to donate money to a company just for the heck of it, go live at Ithemba.