In corrrect water bill

I am really feed up now . I raise my query on the 26th of Feb that my water bill was incredibly high R1736.45 . The building manager told me it was an error and 6 apartment were affected and the will investigate and send me an updated statement . On the 28th I asked for feedback from the building manager and he said he hasn't received the updated statement .On the 6th of March I emailed my query to hello@ithembaproperties I wrote my query and they sent me the statement which is still not fixed . I sent another email and Lerato was or is the person who is corresponding with . She responded that they are still working on my query with was on the 19th of March. On the 26th of March i received my March statement which now shows that my outstanding balance is R6675 and I am in arrears with R2218.95 . I am now in arrears because the haven't fixed my water bill and I have to pay penalties for that . I have the email trail that shows my correspondences with this company . My last email was on the 26th stating that my statement haven't been fixed and now I am in arrears . Can this be fixed so that I can pay my rent .