SS
Smith S
1 reviews | Active since Mar 2018
23 Oct 2025, 17:31
I want my deposit
I wanted to give 5 stars because I stayed there for 2 years at elevate without any issues besides few thing there and there but the building manager was a call away. I moved end of September did everything right and on the 15th October received a statement about my deposit but now they giving me a round around saying I shud send bank statement which I did now they don't respond to my emails. And I called the building manager he said he's not allowed to quiry the deposit issue. So what dio u guys do is not right in sending email s but no respond
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Ithemba Property Management's replyOfficial
24 Oct 2025, 11:02Dear Prudence,
Thank you for bringing this matter to our attention.
We truly understand how important this refund is to you and sincerely apologize for the delay and any inconvenience it may have caused.
Please note that we have received your deposit refund enquiry as per the ticket you logged with us. After receiving your proof of account, your request was forwarded to the relevant department for processing. We regret that we did not update you sooner on the progress of your case.
We are pleased to confirm that your refund has now been scheduled for processing on Friday, 31 October 2025, and the payment will be made on that date. Depending on your bank, the refund should reflect in your account within 72 working hours after payment.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding as we complete this process for you. Please don’t hesitate to keep engaging with us on the ticket logged for further assistance.
Best Regards,
Ithemba Property
Thank you for bringing this matter to our attention.
We truly understand how important this refund is to you and sincerely apologize for the delay and any inconvenience it may have caused.
Please note that we have received your deposit refund enquiry as per the ticket you logged with us. After receiving your proof of account, your request was forwarded to the relevant department for processing. We regret that we did not update you sooner on the progress of your case.
We are pleased to confirm that your refund has now been scheduled for processing on Friday, 31 October 2025, and the payment will be made on that date. Depending on your bank, the refund should reflect in your account within 72 working hours after payment.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding as we complete this process for you. Please don’t hesitate to keep engaging with us on the ticket logged for further assistance.
Best Regards,
Ithemba Property
Ithemba Property Management's reply24 Oct 2025, 11:02
Official
Dear Prudence,
Thank you for bringing this matter to our attention.
We truly understand how important this refund is to you and sincerely apologize for the delay and any inconvenience it may have caused.
Please note that we have received your deposit refund enquiry as per the ticket you logged with us. After receiving your proof of account, your request was forwarded to the relevant department for processing. We regret that we did not update you sooner on the progress of your case.
We are pleased to confirm that your refund has now been scheduled for processing on Friday, 31 October 2025, and the payment will be made on that date. Depending on your bank, the refund should reflect in your account within 72 working hours after payment.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding as we complete this process for you. Please don’t hesitate to keep engaging with us on the ticket logged for further assistance.
Best Regards,
Ithemba Property
Thank you for bringing this matter to our attention.
We truly understand how important this refund is to you and sincerely apologize for the delay and any inconvenience it may have caused.
Please note that we have received your deposit refund enquiry as per the ticket you logged with us. After receiving your proof of account, your request was forwarded to the relevant department for processing. We regret that we did not update you sooner on the progress of your case.
We are pleased to confirm that your refund has now been scheduled for processing on Friday, 31 October 2025, and the payment will be made on that date. Depending on your bank, the refund should reflect in your account within 72 working hours after payment.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding as we complete this process for you. Please don’t hesitate to keep engaging with us on the ticket logged for further assistance.
Best Regards,
Ithemba Property