1 reviews | Active since Feb 2025
I regret staying at their building especially rosecrest
Living here has been one of the most frustrating experiences I’ve ever had as a tenant. I pay rent, yet I’m treated like I don’t belong. I’ve lost count of how many times I’ve had to submit my ID just to access the building — it’s exhausting and humiliating.
What’s worse is that even when I’ve paid, the system often doesn’t show it, and my fingerprint access gets blocked. I’m left having to go to the office constantly just to explain myself. It’s draining, and it’s starting to affect my job because I’m late nearly every week trying to sort this out.
This is my home, not a favor or charity. I didn’t pay a deposit and monthly rent to be treated like I’m doing something wrong or trying to run away. If my phone dies or the system glitches, I’m just locked out? That’s not right.
Honestly, if I had known this is how tenants are treated, I never would’ve moved in. I feel disrespected and stressed all the time. I just want to come home without having to fight for the basic right to enter the place I’m paying for.
Management needs to take this seriously and make real changes. Tenants deserve better than this.
Thank you for bring this to our attention.
We investigated the matter and we picked up that you usually pay rent late or use the incorrect reference when making payment. This is the reason your fingerprint access is sometimes deactivated.
Rent is due on the 1st of each month and fingerprint access is automatically deactivated on the 7th if payment has not been received. Unfortunately, we are unable to make exceptions to this rule unless payment is made earlier.
For this month, you used an incorrect reference when making payment. Proof of payment was sent to our cash book on the 8th, and the payment was allocated but it was after the deactivation. We have since reactivated your fingerprint access.
Regards,
Ithemba Property Management
Thank you for bring this to our attention.
We investigated the matter and we picked up that you usually pay rent late or use the incorrect reference when making payment. This is the reason your fingerprint access is sometimes deactivated.
Rent is due on the 1st of each month and fingerprint access is automatically deactivated on the 7th if payment has not been received. Unfortunately, we are unable to make exceptions to this rule unless payment is made earlier.
For this month, you used an incorrect reference when making payment. Proof of payment was sent to our cash book on the 8th, and the payment was allocated but it was after the deactivation. We have since reactivated your fingerprint access.
Regards,
Ithemba Property Management