Horrible treatment of tenants, highly unprofessional

I helped my sister to look for a flat at Carlton View. The process was smooth throughout with the help of an agent. She was supposed to move on on the 1st of May, however she couldn't because of work commitments. On the 1st she received a welcoming sms. Now, yesterday, 4th of May, we went there. When we arrived at reception the person there took forever to give us a key to the unit. Once he found the key we made our way into the unit. We couldn't believe what we found, the place was not ready. The painting not done, there was a staircase in the unit, seems the guy was only starting to paint yesterday. The cupboards were infested with cocroaches, shocking. We then went downstairs, angry looking for answers. The manager came and said she only has one painter and that they had just fumigated the unit hence the cocroaches. Imagine you have your property outside waiting to move in and the flat is not ready, 3 days after the actual date you were supposed to move in. Then we are told that my sister will sleep in another flat, unoccupied flat for two more days, as she waits for her flat to be ready. I was shocked. During our angry exchange at reception, some of the tenants passedby and asked us what was going on. When we explained, they said it is actually a regular occurrence, with one of the tenants saying that the staff there is rude and disrespectful and that, she doesn't speak to some of them. The flat my sister was allocated didn't have electricity. We insisted that the manager purchase the electricity, she gave us R20 to purchase electricity, I guess it was our responsibility to see how we go about doing that. The light bulb in the kitchen was not working. My sister had to ask for the WiFi key, and sleep in that flat. Now on Monday after work, she will have to move her property to her flat. I'm disgusted by this company's treatment of it's tenants. I was once a tenant years back at Purchase Place and never experienced this nonsense. The standard has dropped. It is only now I think that I should taken a video to expose you. I missed that opportunity, I really should have. You are disgusting and highly unprofessional. You are only professional during the application process, after getting the money you don't care. I'm extremely absurd, it is no way to treat tenants. Absolutely unacceptable.