TM
Tom M
1 reviews | Active since Mar 2026
05 Mar 2026, 18:06
Horrible Management.
Absolutely poor customer service, the management team has no regard whatsoever for tenants. The on premises office closes at 5 but their staff leaves at 16:00. They block your Wi-Fi without any notice of late payment, whereas my account was up to date but I had mistakenly put my name and surname as reference instead of my reference number. When you go to the office no one can help you because people leave whenever they feel like leaving. The management has weaponised Wi-Fi, electricity and hot water to punish tenants for being 1,2 days late on paying rent. Worst management and systems ever I wouldn’t recommend anyone stay at the iThemba Properties especially The Atlas. They just don’t care about tenants!
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Ithemba Property Management's replyOfficial
13 Mar 2026, 10:36Dear Tom,
Thank you for your review and for bringing these matters to our attention.
Please note that the Wi-Fi service may be subject to deactivation if payments are made using an incorrect reference. This is because our system is only able to allocate payments accurately to a specific unit when the correct reference is used. To avoid any future deactivation or suspension of services, we kindly encourage you to ensure that rental payments are made on or before the 1st of each month, in accordance with your lease agreement, and that the correct payment reference is used.
Kindly also be advised that the Wi-Fi service provided at the building is a value-added service. As such, it is offered complimentary to residents who remain in good standing by paying their rent on time and in accordance with the terms of the lease agreement.
With regard to the issues you mentioned concerning hot water and electricity, we kindly request that you log a maintenance query via the Ithemba Residents App. Once the request has been submitted, our dedicated maintenance team will be notified and will attend to the matter as soon as possible.
We also sincerely apologize for the manner in which your concerns were handled by our staff at The Atlas offices. Please be assured that this matter will be addressed internally to ensure that the appropriate service standards are maintained and that similar situations are avoided in the future.
Thank you for your feedback, as it assists us in improving our service to all residents.
Sincerely,
Ithemba Property
Thank you for your review and for bringing these matters to our attention.
Please note that the Wi-Fi service may be subject to deactivation if payments are made using an incorrect reference. This is because our system is only able to allocate payments accurately to a specific unit when the correct reference is used. To avoid any future deactivation or suspension of services, we kindly encourage you to ensure that rental payments are made on or before the 1st of each month, in accordance with your lease agreement, and that the correct payment reference is used.
Kindly also be advised that the Wi-Fi service provided at the building is a value-added service. As such, it is offered complimentary to residents who remain in good standing by paying their rent on time and in accordance with the terms of the lease agreement.
With regard to the issues you mentioned concerning hot water and electricity, we kindly request that you log a maintenance query via the Ithemba Residents App. Once the request has been submitted, our dedicated maintenance team will be notified and will attend to the matter as soon as possible.
We also sincerely apologize for the manner in which your concerns were handled by our staff at The Atlas offices. Please be assured that this matter will be addressed internally to ensure that the appropriate service standards are maintained and that similar situations are avoided in the future.
Thank you for your feedback, as it assists us in improving our service to all residents.
Sincerely,
Ithemba Property
Ithemba Property Management's reply13 Mar 2026, 10:36
Official
Dear Tom,
Thank you for your review and for bringing these matters to our attention.
Please note that the Wi-Fi service may be subject to deactivation if payments are made using an incorrect reference. This is because our system is only able to allocate payments accurately to a specific unit when the correct reference is used. To avoid any future deactivation or suspension of services, we kindly encourage you to ensure that rental payments are made on or before the 1st of each month, in accordance with your lease agreement, and that the correct payment reference is used.
Kindly also be advised that the Wi-Fi service provided at the building is a value-added service. As such, it is offered complimentary to residents who remain in good standing by paying their rent on time and in accordance with the terms of the lease agreement.
With regard to the issues you mentioned concerning hot water and electricity, we kindly request that you log a maintenance query via the Ithemba Residents App. Once the request has been submitted, our dedicated maintenance team will be notified and will attend to the matter as soon as possible.
We also sincerely apologize for the manner in which your concerns were handled by our staff at The Atlas offices. Please be assured that this matter will be addressed internally to ensure that the appropriate service standards are maintained and that similar situations are avoided in the future.
Thank you for your feedback, as it assists us in improving our service to all residents.
Sincerely,
Ithemba Property
Thank you for your review and for bringing these matters to our attention.
Please note that the Wi-Fi service may be subject to deactivation if payments are made using an incorrect reference. This is because our system is only able to allocate payments accurately to a specific unit when the correct reference is used. To avoid any future deactivation or suspension of services, we kindly encourage you to ensure that rental payments are made on or before the 1st of each month, in accordance with your lease agreement, and that the correct payment reference is used.
Kindly also be advised that the Wi-Fi service provided at the building is a value-added service. As such, it is offered complimentary to residents who remain in good standing by paying their rent on time and in accordance with the terms of the lease agreement.
With regard to the issues you mentioned concerning hot water and electricity, we kindly request that you log a maintenance query via the Ithemba Residents App. Once the request has been submitted, our dedicated maintenance team will be notified and will attend to the matter as soon as possible.
We also sincerely apologize for the manner in which your concerns were handled by our staff at The Atlas offices. Please be assured that this matter will be addressed internally to ensure that the appropriate service standards are maintained and that similar situations are avoided in the future.
Thank you for your feedback, as it assists us in improving our service to all residents.
Sincerely,
Ithemba Property