Horrible customer service from Ithemba Agent

I app**** to move into an apartment at Vuja De a few days ago. Made it clear thay I'm interested in a entry level bachelor as that is what I can afford. Went ro view and I was satified and put in an application. Samson Popela, the agent that I was referred to, quoted me for a medium bachelor which I was told would be R3199 monthly, and the initial quote to move in was R4585.03 including utilities and lease fee. I paid this on the 29th Feb and when enquiring about moving in, was told that the apartment I paid for is taken, and that the only other available unit is a balcony bachelor, which costs significantly more (compared to what I budgeted for) at R3530. Which meant that I would need to pay an additional R320 to secure an apartment. I did that. Was given the run around aboug moving in. Struggled to get lease sent to me for fingerprint registration. Initially it was sent to an incorrect email address, which is absurd to me as the application contains all my info. I then had to send an updated email address to the agent to the lease can be sent to the correct email. It's Saturday today, no lease received, meaning no fingerprint access but Ithemba has it's full payment. I'm not sure if senior management at Ithemba even cares about these types of complaints or is it just about the money, **** the tenat! I'm highly disappointed. I want this resolved ASAP. I work evenings and return in the a.m.s. Should I not find a security at the reception when I return it means I'm *****ed. I'm constantly having to follow up with the agent and sometimes he doesn't even respond. Yoh am already ready to move out again month end as I technically am not legally bound to any contract. Your customer service is terrible! I'm disgusted to say the least.