Hoofd..bad service

On the 02/01/2018 I requested for the spare key from my apartment from the caretaker mmmh she didn't have,I wonder why ,I waited for 5 hours for maintanance guy to come and unlock for me with kids 1 is two year old whom needed food and nappy changed.no apologize no courtesy visit to inform me what's takingvso long.Besides its not a free service you still gonna bill me for it...its all about money I don't see me being a referral to anyone...your home away from home.. Its a lie