Frustrated and angry

My son moved in there on the 1may the agent told him that he had to pay R300 extra to get the"apartment"that was agreed on, the one he got now is different from that. Then he was told he will get a stove when he moved in, he then went to enquire at the security and was told there is no such. He went to the offices to ask but was told he will get a New 2plate stove as thy don't give 4plate stoves anymore. It's been 2 weeks now and he was given a 2plate stove which only one plate is working and it's been 2weeks now. He has enquired but just don't get an answer. I'm frustrated because he does not get help from them. Please help