CM
Clauddy M
1 reviews | Active since Oct 2023
22 Jul 2025, 09:46
False Credit Listing & No Accountability from Ithemba Property Management
I am extremely disappointed with the treatment I’ve received from Ithemba Property Management regarding a serious issue that affects my credit record.
I recently discovered that Ithemba listed a debt of R3,799 against my name on Experian, but none of the invoices or communication from them show this amount. I was never notified of this listing, and when I raised a dispute, I received a generic, copy-paste response that ignored my questions and incorrectly addressed me as “Marlene.” This careless handling shows a complete disregard for accuracy and legal compliance.
I’ve tried to resolve this matter professionally, but my concerns continue to be ignored. I’ve since filed a formal complaint with the Credit Ombud and the National Credit Regulator for what I believe is an unfair and potentially ******** listing.
All I have asked for is: • A breakdown or explanation of the R3,799 charge • Proper investigation of my dispute • Removal of the listing if Ithemba cannot prove it is accurate and lawful
I should not be penalised for a debt I do not recognise or for Ithemba’s failure to communicate clearly.
I urge Ithemba to treat this matter seriously and respond with accountability.
Helpful (0)
Replies (4)0
Replies (4)
Ithemba Property Management's replyOfficial
22 Jul 2025, 11:07Dear Clauddy
As advised; the outstanding balance is as reflected on the statement shared with you on the ticket you have logged with us is the amount that is owed and should be paid. This amount is taken from the penalty fee as per clause 3 of your lease termination terms and conditions which can be found on the signed notice form with us. The amount displayed on your Experian is the amount that is equivalent to your basic rental amount excluding all the other amounts (both fixed and variable).
However, this amount is not the amount owed to us as Experian pulls basic rental amount and displays it as the outstanding amount even when the actual amount owed is not the basic rental amount. In order for your name not to appear as owing the amount owed will be required in full. This amount is the amount on your final statement.
Sincerely
Ithemba Property
As advised; the outstanding balance is as reflected on the statement shared with you on the ticket you have logged with us is the amount that is owed and should be paid. This amount is taken from the penalty fee as per clause 3 of your lease termination terms and conditions which can be found on the signed notice form with us. The amount displayed on your Experian is the amount that is equivalent to your basic rental amount excluding all the other amounts (both fixed and variable).
However, this amount is not the amount owed to us as Experian pulls basic rental amount and displays it as the outstanding amount even when the actual amount owed is not the basic rental amount. In order for your name not to appear as owing the amount owed will be required in full. This amount is the amount on your final statement.
Sincerely
Ithemba Property
Ithemba Property Management's reply22 Jul 2025, 11:07
Official
Dear Clauddy
As advised; the outstanding balance is as reflected on the statement shared with you on the ticket you have logged with us is the amount that is owed and should be paid. This amount is taken from the penalty fee as per clause 3 of your lease termination terms and conditions which can be found on the signed notice form with us. The amount displayed on your Experian is the amount that is equivalent to your basic rental amount excluding all the other amounts (both fixed and variable).
However, this amount is not the amount owed to us as Experian pulls basic rental amount and displays it as the outstanding amount even when the actual amount owed is not the basic rental amount. In order for your name not to appear as owing the amount owed will be required in full. This amount is the amount on your final statement.
Sincerely
Ithemba Property
As advised; the outstanding balance is as reflected on the statement shared with you on the ticket you have logged with us is the amount that is owed and should be paid. This amount is taken from the penalty fee as per clause 3 of your lease termination terms and conditions which can be found on the signed notice form with us. The amount displayed on your Experian is the amount that is equivalent to your basic rental amount excluding all the other amounts (both fixed and variable).
However, this amount is not the amount owed to us as Experian pulls basic rental amount and displays it as the outstanding amount even when the actual amount owed is not the basic rental amount. In order for your name not to appear as owing the amount owed will be required in full. This amount is the amount on your final statement.
Sincerely
Ithemba Property
CM
Clauddy M's updateReviewer Update
22 Jul 2025, 11:13Did you follow the law to put my credit profile on hard inquiry ? Do you know the process to it ? Because it wasn’t followed and why does the invoice you shared with me doesn’t reflect the amount on my Experian account? Maybe you guys need to do research on how to even log a hard inquiry on someone’s profile and note that further legal steps will be followed as I have tried to negotiate with you guys and to show lack of accountability none of you have tried to call direct instead you have been sending *********** stuff to resolve my query with wrong information and then close the ticket according to your own disclosures . Note the issue with me isn’t resolved and as stated taking further legal steps regarding this
CM
Clauddy M's update22 Jul 2025, 11:13
Reviewer Update
Did you follow the law to put my credit profile on hard inquiry ? Do you know the process to it ? Because it wasn’t followed and why does the invoice you shared with me doesn’t reflect the amount on my Experian account? Maybe you guys need to do research on how to even log a hard inquiry on someone’s profile and note that further legal steps will be followed as I have tried to negotiate with you guys and to show lack of accountability none of you have tried to call direct instead you have been sending *********** stuff to resolve my query with wrong information and then close the ticket according to your own disclosures . Note the issue with me isn’t resolved and as stated taking further legal steps regarding this
CM
Clauddy M's updateReviewer Update
22 Jul 2025, 11:15And just for your informt
To clarify:
Further:
To clarify:
- Experian does not “pull” random rental values. The listed amount under my name is treated as a debt, and it is currently preventing me from securing new accommodation.
- Regardless of internal justifications, this figure has already damaged my credit profile, and your listing is actively being interpreted as money owed — which makes it ******** if no debt of R3,799 was legally invoiced.
Further:
- I still have not received a formal Section 129 notice or proper legal documentation indicating an outstanding debt. A vague Word document and email reference are not sufficient.
- You mention “Clause 3” of lease termination — yet no formal notice of breach, penalty justification, or full signed documentation has been presented in this case.
CM
Clauddy M's update22 Jul 2025, 11:15
Reviewer Update
And just for your informt
To clarify:
Further:
To clarify:
- Experian does not “pull” random rental values. The listed amount under my name is treated as a debt, and it is currently preventing me from securing new accommodation.
- Regardless of internal justifications, this figure has already damaged my credit profile, and your listing is actively being interpreted as money owed — which makes it ******** if no debt of R3,799 was legally invoiced.
Further:
- I still have not received a formal Section 129 notice or proper legal documentation indicating an outstanding debt. A vague Word document and email reference are not sufficient.
- You mention “Clause 3” of lease termination — yet no formal notice of breach, penalty justification, or full signed documentation has been presented in this case.
CM
Clauddy M's updateReviewer Update
22 Jul 2025, 11:23Need I need to mention that I highlighted your Building Manager Trevor from ABSA building kept asking for a bribe because somehow the moving out lift was not working and too many people were moving out on the day and your manager said we can fix this whole thing and not report it if I gave him something in monetary value . This shows how ********* you guys are and unprofessional so if I had paid him something then I wouldn’t be having such issues ? I will not just watch you guys affect my credit profile in the name of such behaviour and I will keep record of everything to ensure I report all this rightfully so . This is so distasteful
CM
Clauddy M's update22 Jul 2025, 11:23
Reviewer Update
Need I need to mention that I highlighted your Building Manager Trevor from ABSA building kept asking for a bribe because somehow the moving out lift was not working and too many people were moving out on the day and your manager said we can fix this whole thing and not report it if I gave him something in monetary value . This shows how ********* you guys are and unprofessional so if I had paid him something then I wouldn’t be having such issues ? I will not just watch you guys affect my credit profile in the name of such behaviour and I will keep record of everything to ensure I report all this rightfully so . This is so distasteful