1 reviews | Active since May 2026
False credit listing – invoice printed in February, no due date, ticket "closed" but still "investigating" – *********** support
I rented a property managed by Ithemba Property Management. After vacating on 30 January 2026, they falsely reported a "January missed payment" against my credit record.
Despite multiple emails, they have failed to provide any valid proof. Here are the facts.
1. My January rent was paid on time I paid my January rent and utilities on 26 January 2026. January is not missed.
2. Their own invoice proves my case Their final invoice (Tax Invoice No: ***) shows:
Printed on: 12 February 2026
For the Month: February 2026
No due date anywhere
You cannot report a missed payment for January when your own invoice was printed in February, labelled February, and has no due date.
3. They admitted final statements are generated after vacating In an email dated 11 May 2026, Palesa from Ithemba wrote: "Final statements are generated after you have vacated the unit, usually on the 15th of the month."
But my invoice is dated 25 January 2026 – five days before I vacated on 30 January. Their own statement contradicts their invoice.
4. They sent a report card, not proof They sent me an out-inspection report signed by their landlord. I never initialed it. I never signed it. The document itself says the tenant must initial to accept liability. I did not They also refuse to provide the original contractor's invoice for the R1,210 "Recovery Maint Flats" charge. A report card they filled out themselves is not evidence.
5. They are "investigating" but the ticket is already closed Palesa wrote that they are still investigating why a missed payment appears after I vacated. But their ticket is marked "closed". How can you be investigating a closed ticket?
This makes no sense. It shows their support team is either *********** or dishonest.
6. They confirmed I may escalate to the Tribunal Palesa wrote: "You are well within your rights to escalate the matter to the Tribunal." I agree. I am doing exactly that.
What I have asked for:
The original contractor invoice for the R1,210 maintenance charge
A due date in writing (which does not exist)
Removal of the false credit listing
What I received:
A report card signed by their own landlord
Photos with no explanation
A "closed" ticket that they are still "investigating"
My advice to anyone reading this: Do not rent from Ithemba Property Management. Their support team is full of *********** people. They will list you first, investigate later (maybe), close tickets while still investigating, and then send you a report card they signed themselves as "proof". What happens now? I am lodging a formal complaint with the Rental Housing Tribunal. I am also disputing the false listing directly with the credit bureaus.
Save yourself the headache. Rent from someone else.
Thank you for taking the time to provide detailed feedback regarding your experience. We would first like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you, particularly regarding the credit listing concerns and the communication experience you have described.
We fully acknowledge the seriousness of matters relating to credit bureau reporting and disputed account balances, and we understand the impact this may have on your personal and financial affairs. Please be assured that your matter has been formally escalated to senior management and the relevant internal departments for urgent investigation and resolution in accordance with the ticket logged directly with us.
We note your concerns regarding the January rental payment, the timing and receipt of the final invoice, the absence of a communicated due date, the disputed maintenance charges, and the subsequent credit listing. We also acknowledge your dissatisfaction with the response times and the lack of clarity you experienced during your attempts to engage with our team.
As part of the escalation process currently underway, a comprehensive review of your account history, payment records, invoices, maintenance charges, correspondence, and reporting processes is being conducted to ensure that all information held on file is accurate and appropriately reflected. Should any amendments be required following the outcome of the investigation, the necessary corrective actions will be processed accordingly.
Please also be assured that the matter relating to your credit record has been prioritised, and our team is actively engaging with the relevant parties to facilitate the review and amendment process linked to the existing case reference. We remain committed to resolving this matter professionally, fairly, and in accordance with the appropriate procedures.
Once again, we sincerely apologise for the inconvenience experienced and appreciate you bringing these concerns to our attention.
Kind Regards
Ithemba Property
Thank you for taking the time to provide detailed feedback regarding your experience. We would first like to sincerely apologise for the frustration, inconvenience, and distress this matter has caused you, particularly regarding the credit listing concerns and the communication experience you have described.
We fully acknowledge the seriousness of matters relating to credit bureau reporting and disputed account balances, and we understand the impact this may have on your personal and financial affairs. Please be assured that your matter has been formally escalated to senior management and the relevant internal departments for urgent investigation and resolution in accordance with the ticket logged directly with us.
We note your concerns regarding the January rental payment, the timing and receipt of the final invoice, the absence of a communicated due date, the disputed maintenance charges, and the subsequent credit listing. We also acknowledge your dissatisfaction with the response times and the lack of clarity you experienced during your attempts to engage with our team.
As part of the escalation process currently underway, a comprehensive review of your account history, payment records, invoices, maintenance charges, correspondence, and reporting processes is being conducted to ensure that all information held on file is accurate and appropriately reflected. Should any amendments be required following the outcome of the investigation, the necessary corrective actions will be processed accordingly.
Please also be assured that the matter relating to your credit record has been prioritised, and our team is actively engaging with the relevant parties to facilitate the review and amendment process linked to the existing case reference. We remain committed to resolving this matter professionally, fairly, and in accordance with the appropriate procedures.
Once again, we sincerely apologise for the inconvenience experienced and appreciate you bringing these concerns to our attention.
Kind Regards
Ithemba Property