KN
Khensane N
1 reviews | Active since Mar 2024
06 Mar 2024, 23:39
Elevate Apartments Terrible Service
Living at Elevate Apartments in New Doornfontein has been challenging since last August. Despite paying my rent on time for promised value, there are persistent issues with basic necessities like water, electricity, and WiFi. Almost every week, we face disruptions, and currently, it’s day 2 without water this month. The high rates we pay for rent should come with better service.
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Ithemba Property Management's replyOfficial
07 Mar 2024, 14:46Hello Khensane,
We apologies for this negative experience. We also appreciate you for reaching out regarding the water and electricity outages. We are just as frustrated as what you are with the constant low water pressure outages from Jhb Water and the ongoing electricity outages from City Power. These outages are affecting most of Johannesburg for the past few weeks and in some cases some buildings are worse affected than others.
We do keep communication channels open via the Ithemba tenant app, where we send notifications to all our affected tenants. Please ensure that you download and register on our MyEstateLife tenant to receive the notifications.
We also deliver potable water to the building in severe cases of water outages to ensure our residents are catered for during this time.
We apologise for the inconvenience and will endeavour to continue pursuing City Power and Jhb Water for better service delivery.
Kindest Regards,
Ithemba Property
We apologies for this negative experience. We also appreciate you for reaching out regarding the water and electricity outages. We are just as frustrated as what you are with the constant low water pressure outages from Jhb Water and the ongoing electricity outages from City Power. These outages are affecting most of Johannesburg for the past few weeks and in some cases some buildings are worse affected than others.
We do keep communication channels open via the Ithemba tenant app, where we send notifications to all our affected tenants. Please ensure that you download and register on our MyEstateLife tenant to receive the notifications.
We also deliver potable water to the building in severe cases of water outages to ensure our residents are catered for during this time.
We apologise for the inconvenience and will endeavour to continue pursuing City Power and Jhb Water for better service delivery.
Kindest Regards,
Ithemba Property
Ithemba Property Management's reply07 Mar 2024, 14:46
Official
Hello Khensane,
We apologies for this negative experience. We also appreciate you for reaching out regarding the water and electricity outages. We are just as frustrated as what you are with the constant low water pressure outages from Jhb Water and the ongoing electricity outages from City Power. These outages are affecting most of Johannesburg for the past few weeks and in some cases some buildings are worse affected than others.
We do keep communication channels open via the Ithemba tenant app, where we send notifications to all our affected tenants. Please ensure that you download and register on our MyEstateLife tenant to receive the notifications.
We also deliver potable water to the building in severe cases of water outages to ensure our residents are catered for during this time.
We apologise for the inconvenience and will endeavour to continue pursuing City Power and Jhb Water for better service delivery.
Kindest Regards,
Ithemba Property
We apologies for this negative experience. We also appreciate you for reaching out regarding the water and electricity outages. We are just as frustrated as what you are with the constant low water pressure outages from Jhb Water and the ongoing electricity outages from City Power. These outages are affecting most of Johannesburg for the past few weeks and in some cases some buildings are worse affected than others.
We do keep communication channels open via the Ithemba tenant app, where we send notifications to all our affected tenants. Please ensure that you download and register on our MyEstateLife tenant to receive the notifications.
We also deliver potable water to the building in severe cases of water outages to ensure our residents are catered for during this time.
We apologise for the inconvenience and will endeavour to continue pursuing City Power and Jhb Water for better service delivery.
Kindest Regards,
Ithemba Property