NM
Ntombenhle M
1 reviews | Active since Jul 2021
22 Feb 2026, 20:55
Electricity meters not working - The Diamond
We can’t buy electricity because our electricity metres cannot be verified, it’s been the whole day and we are in the dark because can’t buy electricity. 2 managers but both don’t have brains
The diamond is such a useless building, Ithemba nje in general.
Helpful (0)
Replies (4)0
Replies (4)
Ithemba Property Management's replyOfficial
24 Feb 2026, 10:15Dear Laura,
We refer to the communication previously sent to you via our Ithemba Residents App regarding the temporary interruption affecting electricity purchases.
Please be advised that the disruption was caused by a technical fault experienced by Meter Mate’s third-party service provider, which prevented the successful processing of electricity purchase transactions. Upon identification of the issue, the matter was escalated immediately to the relevant technical support teams for urgent investigation and resolution.
We are pleased to confirm that the fault has since been rectified by the appointed technical team, and the system has been fully restored. Electricity purchases are now operating as normal.
We understand the inconvenience and frustration that service interruptions of this nature may cause. Please accept our sincere apologies for the disruption experienced. We appreciate your patience, understanding, and cooperation while the matter was being addressed.
Sincerely,
Ithemba Property
We refer to the communication previously sent to you via our Ithemba Residents App regarding the temporary interruption affecting electricity purchases.
Please be advised that the disruption was caused by a technical fault experienced by Meter Mate’s third-party service provider, which prevented the successful processing of electricity purchase transactions. Upon identification of the issue, the matter was escalated immediately to the relevant technical support teams for urgent investigation and resolution.
We are pleased to confirm that the fault has since been rectified by the appointed technical team, and the system has been fully restored. Electricity purchases are now operating as normal.
We understand the inconvenience and frustration that service interruptions of this nature may cause. Please accept our sincere apologies for the disruption experienced. We appreciate your patience, understanding, and cooperation while the matter was being addressed.
Sincerely,
Ithemba Property
Ithemba Property Management's reply24 Feb 2026, 10:15
Official
Dear Laura,
We refer to the communication previously sent to you via our Ithemba Residents App regarding the temporary interruption affecting electricity purchases.
Please be advised that the disruption was caused by a technical fault experienced by Meter Mate’s third-party service provider, which prevented the successful processing of electricity purchase transactions. Upon identification of the issue, the matter was escalated immediately to the relevant technical support teams for urgent investigation and resolution.
We are pleased to confirm that the fault has since been rectified by the appointed technical team, and the system has been fully restored. Electricity purchases are now operating as normal.
We understand the inconvenience and frustration that service interruptions of this nature may cause. Please accept our sincere apologies for the disruption experienced. We appreciate your patience, understanding, and cooperation while the matter was being addressed.
Sincerely,
Ithemba Property
We refer to the communication previously sent to you via our Ithemba Residents App regarding the temporary interruption affecting electricity purchases.
Please be advised that the disruption was caused by a technical fault experienced by Meter Mate’s third-party service provider, which prevented the successful processing of electricity purchase transactions. Upon identification of the issue, the matter was escalated immediately to the relevant technical support teams for urgent investigation and resolution.
We are pleased to confirm that the fault has since been rectified by the appointed technical team, and the system has been fully restored. Electricity purchases are now operating as normal.
We understand the inconvenience and frustration that service interruptions of this nature may cause. Please accept our sincere apologies for the disruption experienced. We appreciate your patience, understanding, and cooperation while the matter was being addressed.
Sincerely,
Ithemba Property
NM
Ntombenhle M's updateReviewer Update
25 Feb 2026, 10:51Please note that the deposit timeline is not consistent with the Rental Housing Act, which clearly stipulates that a deposit must be refunded within 7 days after the lease expiry if no damages were identified, or within 14 days after repairs have been completed if there were damages — with supporting invoices provided. Please explain this to me before I go to the rental house tribunal to have you guys reassess your contract. I will also be emailing Allen regarding this matter.
NM
Ntombenhle M's update25 Feb 2026, 10:51
Reviewer Update
Please note that the deposit timeline is not consistent with the Rental Housing Act, which clearly stipulates that a deposit must be refunded within 7 days after the lease expiry if no damages were identified, or within 14 days after repairs have been completed if there were damages — with supporting invoices provided. Please explain this to me before I go to the rental house tribunal to have you guys reassess your contract. I will also be emailing Allen regarding this matter.
NM
Ntombenhle M's updateReviewer Update
25 Feb 2026, 10:53waiting 30 days for your deposit is diabolical and does not make sense because how are we meant to be paying deposits for our new apartments?
NM
Ntombenhle M's update25 Feb 2026, 10:53
Reviewer Update
waiting 30 days for your deposit is diabolical and does not make sense because how are we meant to be paying deposits for our new apartments?
Ithemba Property Management's replyOfficial
26 Feb 2026, 13:49Dear Laura,
We refer to your recent correspondence regarding the finalisation of your lease and the return of your deposit.
Please be advised that our lease agreement and all related processes are fully compliant with the Rental Housing Act and applicable regulations governing residential tenancies. We are committed to ensuring that all procedures are conducted lawfully, fairly, and with full transparency.
The 30-day period following the outgoing inspection is implemented to allow for the proper administration of the close-out process. This timeframe enables us to:
Please note that this procedure is standard practice and is designed to protect the interests of both parties while ensuring compliance with the Rental Housing Act. Should you remain of the view that this process is unfair or inconsistent with your interpretation of the relevant legislation, you are, of course, entitled to seek independent legal advice or guidance on the matter.
We trust that the above clarifies our position.
Regards,
Ithemba Property
We refer to your recent correspondence regarding the finalisation of your lease and the return of your deposit.
Please be advised that our lease agreement and all related processes are fully compliant with the Rental Housing Act and applicable regulations governing residential tenancies. We are committed to ensuring that all procedures are conducted lawfully, fairly, and with full transparency.
The 30-day period following the outgoing inspection is implemented to allow for the proper administration of the close-out process. This timeframe enables us to:
- Assess and verify any maintenance issues identified during the outgoing inspection.
- Obtain quotations where necessary and arrange for required repairs.
- Accurately calculate any associated costs.
- Receive and reconcile final municipal charges, including water usage.
- Prepare a comprehensive and transparent final statement of account.
Please note that this procedure is standard practice and is designed to protect the interests of both parties while ensuring compliance with the Rental Housing Act. Should you remain of the view that this process is unfair or inconsistent with your interpretation of the relevant legislation, you are, of course, entitled to seek independent legal advice or guidance on the matter.
We trust that the above clarifies our position.
Regards,
Ithemba Property
Ithemba Property Management's reply26 Feb 2026, 13:49
Official
Dear Laura,
We refer to your recent correspondence regarding the finalisation of your lease and the return of your deposit.
Please be advised that our lease agreement and all related processes are fully compliant with the Rental Housing Act and applicable regulations governing residential tenancies. We are committed to ensuring that all procedures are conducted lawfully, fairly, and with full transparency.
The 30-day period following the outgoing inspection is implemented to allow for the proper administration of the close-out process. This timeframe enables us to:
Please note that this procedure is standard practice and is designed to protect the interests of both parties while ensuring compliance with the Rental Housing Act. Should you remain of the view that this process is unfair or inconsistent with your interpretation of the relevant legislation, you are, of course, entitled to seek independent legal advice or guidance on the matter.
We trust that the above clarifies our position.
Regards,
Ithemba Property
We refer to your recent correspondence regarding the finalisation of your lease and the return of your deposit.
Please be advised that our lease agreement and all related processes are fully compliant with the Rental Housing Act and applicable regulations governing residential tenancies. We are committed to ensuring that all procedures are conducted lawfully, fairly, and with full transparency.
The 30-day period following the outgoing inspection is implemented to allow for the proper administration of the close-out process. This timeframe enables us to:
- Assess and verify any maintenance issues identified during the outgoing inspection.
- Obtain quotations where necessary and arrange for required repairs.
- Accurately calculate any associated costs.
- Receive and reconcile final municipal charges, including water usage.
- Prepare a comprehensive and transparent final statement of account.
Please note that this procedure is standard practice and is designed to protect the interests of both parties while ensuring compliance with the Rental Housing Act. Should you remain of the view that this process is unfair or inconsistent with your interpretation of the relevant legislation, you are, of course, entitled to seek independent legal advice or guidance on the matter.
We trust that the above clarifies our position.
Regards,
Ithemba Property