MS
Mokgohla S
1 reviews | Active since Mar 2022
30 Oct 2025, 10:20
Electricity charge for hot water
This company is **** tell me they charge us electricity for heating geyser while our geyser is off because we complain that they are charging us too much so we decide to switch it off but no here come the statement they charge us something we didn't use. When you complain they tell you that is how they charge without going to investigate about what am talking about, they hired illiterate people am telling you they just answer without valid reasons am so ****ed
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Ithemba Property Management's replyOfficial
11 Nov 2025, 15:31Dear Mokgohla,
Thank you for your query, and please accept our sincere apologies for any inconvenience caused in relation to this matter.
Upon reviewing your account, we have confirmed that there was an approved request for the disconnection of your geyser, resulting in the cessation of hot water charges for the affected units. Kindly note, however, that the geyser disconnection took place during the billing cycle reflected on your statement, and not prior to the commencement of that billing period.
In light of this, a portion of the hot water charge has been credited to your account accordingly. You will receive an updated statement shortly, which will reflect this adjustment and will be communicated through the ticket currently logged with us.
We once again extend our sincere apologies for any inconvenience this situation may have caused and appreciate your understanding and patience while we worked to resolve the matter.
Sincerely
Ithemba Property
Thank you for your query, and please accept our sincere apologies for any inconvenience caused in relation to this matter.
Upon reviewing your account, we have confirmed that there was an approved request for the disconnection of your geyser, resulting in the cessation of hot water charges for the affected units. Kindly note, however, that the geyser disconnection took place during the billing cycle reflected on your statement, and not prior to the commencement of that billing period.
In light of this, a portion of the hot water charge has been credited to your account accordingly. You will receive an updated statement shortly, which will reflect this adjustment and will be communicated through the ticket currently logged with us.
We once again extend our sincere apologies for any inconvenience this situation may have caused and appreciate your understanding and patience while we worked to resolve the matter.
Sincerely
Ithemba Property
Ithemba Property Management's reply11 Nov 2025, 15:31
Official
Dear Mokgohla,
Thank you for your query, and please accept our sincere apologies for any inconvenience caused in relation to this matter.
Upon reviewing your account, we have confirmed that there was an approved request for the disconnection of your geyser, resulting in the cessation of hot water charges for the affected units. Kindly note, however, that the geyser disconnection took place during the billing cycle reflected on your statement, and not prior to the commencement of that billing period.
In light of this, a portion of the hot water charge has been credited to your account accordingly. You will receive an updated statement shortly, which will reflect this adjustment and will be communicated through the ticket currently logged with us.
We once again extend our sincere apologies for any inconvenience this situation may have caused and appreciate your understanding and patience while we worked to resolve the matter.
Sincerely
Ithemba Property
Thank you for your query, and please accept our sincere apologies for any inconvenience caused in relation to this matter.
Upon reviewing your account, we have confirmed that there was an approved request for the disconnection of your geyser, resulting in the cessation of hot water charges for the affected units. Kindly note, however, that the geyser disconnection took place during the billing cycle reflected on your statement, and not prior to the commencement of that billing period.
In light of this, a portion of the hot water charge has been credited to your account accordingly. You will receive an updated statement shortly, which will reflect this adjustment and will be communicated through the ticket currently logged with us.
We once again extend our sincere apologies for any inconvenience this situation may have caused and appreciate your understanding and patience while we worked to resolve the matter.
Sincerely
Ithemba Property